QUALIFICATIONS AND DUTIES

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.

To create 100% guest satisfaction by providing efficient and effective front desk service.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay

Greets guest and processes hotel registration

Keeps current on hotel accommodations, services and area attractions

Responds to customer inquiries for information

Arranges for services requested by the guest by working with other departments as appropriate

Stays current with developments in the hotel by reviewing and updating the communication log

Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes

Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services

Makes reservations in accordance with hotel’s yield management practices

Processes customer credit at check-in in accordance with hotel policy

Identifies and records special billing instructions and notifies Accounting

Obtains appropriate approvals and signatures

Must be able to read, write and speak English

Follows hotel policy on cash banks

Performs other duties as required
EDUCATION AND/OR EXPERIENCE:

Minimum of one (1) years’ experience at the front desk of a similar sized Resort/Hotel required
Or similar customer service or guest service experience in a high service environment
Strong guest service experience
Strong Computer Skills
Opera knowledge preferred

INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• Fort McDowell, AZ 85264: Relocate before starting work (Required)

Work Location: In person