POSITION: Ahnala Wait Staff

SALARY RANGE: $7.25 - $9.43 per hour (Plus Tips)

DEPARTMENT: Food and Beverage

STATUS: NON-EXEMPT

REPORTS TO: Ahnala Restaurant Supervisor

JOB SUMMARY:

Under the direction of the Ahnala Supervisor and Ahnala Manager the Ahnala Restaurant Server is responsible for food and beverage service execution at the highest level in the Ahnala Restaurant. This includes upselling the menu and taking and delivering accurate orders. In addition, the Ahnala server maintains a clean and organized workstation at all times. The Ahnala server will be responsible for food and beverage orders for patrons sitting in the restaurant. The Ahnala server must execute all orders for the dining room patrons in a timely fashion. The Ahnala server must be highly skilled in guest service and be fully knowledgeable of all menu items, cocktails, spirits, beer, and wine offerings of the restaurant. The Ahnala server must be able to perform duties in all casino and resort outlets as designated by business demands. Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

EDUCATION AND/OR EXPERIENCE:

• Two years as a server in an a la carte restaurant, high-end resort, or comparable venue as a restaurant server preferred.

• Must have extensive beer, liquor, and wine knowledge.

• Must be able to execute high service and execution in a timely fashion.

• Strong communication skills and passion for hospitality.

• Self-motivated with attention to detail

• Knowledge of beverage operations preferred

• 4 diamond resort or casino experience preferred

REQUIREMENTS/DUTIES:

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards

o Smile and Greet

o Name and Meet

o Thank you and Goodbye

• Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.

• Will execute all opening and closing side work daily.

• Provided first-class food and beverage service in a fun way to all patrons sitting in the restaurant.

• Provides timely, accurate, and efficiently executed food and beverage orders to the guests dining in the restaurant.

• Will maintain the cleanliness of the service stations, kitchen expo, and areas designated by management.

• Must ensure consistency of service for all guest orders.

• Must assist in maintaining daily inventory and maintaining accurate on-hand products for the service stations.

• Must be fully knowledgeable of all restaurant menus, ingredients, allergens, and presentations.

• Addresses any and all food, beverage, or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.

• Works on the floor 80% of the time with a “hands-on” mentality for guest service.

• Must be knowledgeable of all health department standards.

• Must receive and have a current Food Handlers Card at all times.

• Must complete the Management Title IV training through Human Resources

• Must complete and maintain DRAM certification or another state-recognized training institution for alcohol safety.

• Must complete and follow all restaurant-specific training and SOPs.

• Assists in banquet and catering events for the department.

• Assists to ensure restaurant menus are accurate and free of debris.

• Performs other related duties as required by the department.

• Follows all health and safety guidelines to ensure 100% compliance.

• Must be able to lift in excess of 50 pounds and push or pull 100.

• Must be able to obtain and maintain State/Tribal License (including extensive background check).

• Must pass a pre-employment drug test.

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

• Bend, reach, stand, and walk for 34-66% of the workday.

• Eye/hand coordination for 34-66% of the workday.

• Exposed to hot/cold temperatures for 34-66% of the workday.

• Exposed to dust/smoke for 1-33% of the workday.

• Sit for 1-33% of the workday.

• Must be able to obtain and maintain State/Tribal License (including extensive background check).

• While working on the casino floor, the employee is exposed to high-level noise daily.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Ensure guest satisfaction by checking on tables regularly
- Handle cash transactions and process payments accurately
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Assist with bussing tables and maintaining cleanliness in the dining area

Experience:

- Previous experience in a restaurant or customer service role is preferred
- Knowledge of food preparation and culinary terminology is a plus
- Familiarity with OpenTable or other reservation systems is beneficial
- Ability to multitask and work in a fast-paced environment
- Excellent communication and interpersonal skills

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Part-time

Pay: $7.25 - $9.43 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• la carte restaurant, high-end resort, as a restaurant server: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person