Customer Service AssociateThe main functions of this position are to greet people arriving at the facility, answer the telephone, perform various tasks, assist in the daily operation of the facility along with all other duties as assigned. Maintains records, files, and verifies information, assists in payroll data entry, building administration backup and performs clerical support and receptionist duties as assigned.Essential Duties:Responsible for warmly and courteously greeting all visitors, residents, agencies, and associates arriving at the residenceAnswer and direct all incoming calls in accordance with company practices and guidanceTakes messages from callers and ensures their delivery when requiredAssist Sales Director with compiling information on competitor rates and services as directedPrepare and mail newsletters and introductory material for mailing list members.Assist Executive Director/Administrator with staffing process to include placing employment ads, taking applications, and background checkingCollect information on vendors, ancillary services, and activities offered in the community for resource directories.Prepare and forward copies of administrative materials that are needed by the Resident DirectorAssist Sales Director in maintaining proper inventory of marketing materials as neededAssist Executive Director/Administration in maintaining administrative files for compliance with regulations and company policyAssist Executive Director/Admin in maintaining full and accurate sets of polices and procedures, forms and operating manuals.Prepare and maintain residence report books and assist in flow of required communication to home officeReports any resident or visitor concerns to the Executive Director/Administrator in a timely and professional mannerEducation/ Experience:High school diploma or GED required.Requires prior experience in a host/hostess, receptionist, or administrative rolePrefer experience with Microsoft Office to include Word and ExcelResident care philosophy with a focus on providing the highest level of quality service and professional interactionBenefits:Individualized Health Insurance plans to fit your budget and family’s needs.401k Retirement Savings PlanCOMPANY PAID Life InsuranceCOMPANY PAID Employee Assistance ProgramAD&D insuranceAdvance Pay- Don’t wait for payday, Treat yourself today! You DESERVE it! Paid Time OffHealth, Dental and Vision InsuranceCompetitive PayOMEGA recognition programEmployee referral programNest EggU- Budget assistance and retirement planning