Company Description:

WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients.

Learn more at www.wedriveu.com.

Job Description:

The Operations Supervisor will report to the Operations Manager and is responsible for actively facilitate communications between the Client’s dispatchers, the dispatchers in our Operations Control Center at WeDriveU and the internal Operations Team to ensure the service is running at top notch.

Duties and Responsibilities:

• Conduct road evaluations for candidates and drivers
• Oversee Medical certification scheduling appointments process
• Assist with On-boarding, training, and badging process with new hires and team members
• Train all new hires in Pre-trips, Behind the Wheel, Samsara, Policies, Procedures, Radio communication
• Accident investigation – on scene, paperwork, pictures, interviews
• Review and track data from driver performance software and assess with team members
• Refer any disciplinary actions needed to GM for processing
• Communicate with all drivers periodically after an accident or event coaching
• Conduct monthly Safety meetings
• Semi-Annual evaluations and retrains when needed.
• Work with facility supervisors and dispatchers to ensure all safety policies are being followed
• Additional ad-hoc projects that are assigned In regards with Safety & Training

Skills Required and Physical Demands:

• Ability to multitask and pay extreme attention to detail.
• Self-motivated with the ability to prioritize and problem solve.
• Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25 pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements:

• Minimum of 1 years of experience in Operations Management.

Preferred requirements:

• Experience in public or private alternative transportation demand management (TDM)

• Commercial driver’s license

• Knowledge of DMV policies and procedures

EEOC

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.