WeDriveU is posting this position on behalf of National Express Transit Corp.

National Express LLC is the North America subsidiary of Mobico Group, PLC, a global mobility leader operating on four continents. National Express Transit is a rapidly growing provider of fixed route, paratransit and demand responsive solutions for transit authorities, municipalities and other clients across the United States. National Express Transit operations transport more than 22 million passengers annually with more than 2,800 vehicles. All of our divisions share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.

Job Description:

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties and Responsibilities:

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25 pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard Requirements:

• 3 years' Supervisory experience in Operations Management
• Possess a valid Commercial Driver’s License with appropriate endorsements

Preferred Requirements:

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

EEOC

National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

National Express Transit

The company is part of National Express North America, a business unit of National Express Group, a global mobility leader serving nearly 800 million bus and rail passenger journeys on four continents. With more than 4,000 employees across 37 regional customer service centers operating a fleet of 2,600 vehicles, including alternative fuel and zero emission, National Express Shuttle and Transit is uniquely positioned with unparalleled expertise, scalability and global best practices to address strong demand from public and private sector customers and evolve their mobility programs into the future. Explore our solutions and career opportunities at www.wedriveu.com and www.nationalexpresstransit.com.