www.weddleandsons.com

General Description:

A Gutter Technician at Weddle and Sons will be tasked with planning and performing many different small to medium-size gutter and downspout repairs and replacements. This person will be trained to work independently, and on a team, with little or no supervision. A gutter technician may be expected to participate in, manage, or support other residential roofing scopes as assigned.

Mission and Core Values:

Weddle and Sons team members must support our Mission of “Building Better Lives” and embody our Core Values. We make hiring, retention, and advancement decisions largely on how well team members exemplify our core values in each aspect of their job. Our Core Values are:

1. Commitment to Clients: We will act in the best interest of those we serve

2. Responsibility: We will hold ourselves and each other accountable for excellent work

3. Integrity: We will exemplify fairness and honesty in our actions, decisions, and communications

4. Positivity: We choose to view and respond to life and work in a positive way

5. Never Settle: We are committed to constantly improving personally and professionally

Responsibilities:

1. Successfully solve client problems through effective issue identification, troubleshooting, and repairs

2. Demonstrate professionalism in all interactions with clients and team, communicating clearly and with a positive attitude, actively listening to customer concerns, and explaining our recommendations, options, and timing

3. Maintain current and accurate records of existing conditions, recommendations, work performed, time spent, and materials purchased for each project

4. Manage multiple tasks, prioritizing and carefully planning to maximize daily efficiency and minimize down time and unnecessary trips while quickly responding to urgent needs

Skills:

1. Basic knowledge of roofing and gutter systems (and ability to learn quickly) with overall technical proficiency

2. Physical fitness sufficient to perform tasks that can be demanding at times

3. Problem-solving ability to troubleshoot roofing and gutter issues: ability to identify symptoms and systematically eliminate potential causes until solving the issue

4. Written and verbal professionalism

a. Customer service skills (listening, positive communication, patience)

b. Competence in grammar and spelling preferred

c. Ability to send clear and mistake-free written communications

d. Good phone demeanor and tone

5. Ability to organize many competing and concurrent workstreams, while prioritizing and following through on commitments

Working Environment and Expectations:

Hours: Given the seasonality of this business, we expect that there will be many weeks in middle of the year that require well over 40 hours of work. At the same time, there will be many weeks in the winter that may provide less than 40 hours based on weather constraints. At any time, and especially during the winter months, the service technician may be asked to assist with various company initiatives.

Travel: A service technician role is likely to involve occasional travel for company training, and projects. At times, business demand or weather events may require that the QCS spend time working in other company locations.

Performance Indicators:

1) Organize job site, materials, and tools to minimize trips and comply with OSHA requirements

2) Provide detailed documentation by photos and notation in appropriate databases

3) Safely install materials per code, manufacturer, or common practice standards

4) Provide customer service resulting in average customer reviews of 4.5 out of 5 stars

5) Return company and customer calls, messages, or emails within one business day

6) Schedule warranty and call-back requests no more than two weeks out from request

Employment Terms:

This is an “At Will” employment agreement. Nothing in the company’s policies, actions, or this document shall be construed to alter the “At Will” nature of Employee’s status with the company, and Employee understands that the company may terminate his/her employment at any time for any reason or for no reason, provided it is not terminated in violation of state or federal law. Likewise, the company recognizes the employee’s right to resign from employment for any reason.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Experience:

• Roofing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person