1 Patient Services Representative Job in Hoffman, IL
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Webster Dental Management, LTD. is Hiring a Patient Services Representative Near Hoffman, IL
Description
Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in River North Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology
Position: Patient Services Representative (PSR)
ORG Type: Administrative
Reports to: Assistant Practice Manager
FLSA Status: Non-Exempt
Date: November 2023
Core Competencies
- Exceptional personal and professional customer service
- Effective communication and interpersonal skills
- Accurate attention to detail and organization
Roles and Responsibilities
The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices
Duties include, but are not limited to:
- Greet patients and guests upon arrival
- Answers phone calls and emails and deliver messages as needed
- Confirms and updates patient identification, demographic and insurance information
- Obtains patient consents/referrals/authorizations
- Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status
- Verify insurance coverage and collect payments
- Make financial arrangements and collect co-payments
- Keeps waiting area clean and comfortable
- Maintains an organized and clutter free work area
- Present treatment plan options
- Track case acceptance and coordinate follow ups
- Run reports and track other key performance indicators
- Other duties as assigned
Requirements
Required Qualifications and Skills
- H.S. Diploma or Equivalent
- Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
- Strong computer skills
- Highly organized with excellent communication skills (both written and oral)
- Willing to serve the Practice with a flexible schedule
Preferred Qualifications and Skills
- Associate's degree
- Previous experience in a dental/healthcare setting
- Working knowledge of medical terminology
Physical Demands
Ability to sit, stand or walk for extended periods
Ability to wear a facemask for long durations
Work Environment
Work will be completed at a dental practice
Job Summary
Full Time
$37k-44k (estimate)
11/05/2023
05/01/2024
The job skills required for Patient Services Representative include Customer Service, Communication Skills, Health Care, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
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Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
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This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
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Some patient services representative roles require additional training.
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Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
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Must exercise empathy and respect to provide excellent customer service for patients.
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Step 3: View the best colleges and universities for Patient Services Representative.
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