OVERVIEW:

As a member of the Library's program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation desk, both in person and over the telephone. This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees.

YOUR RESPONSIBILITIES:

Provide front-line customer service at the circulation desk, in person and over the telephone

Instruct patrons in use of the Library's automated book return system and self-checkout units

Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure

Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers

Actively promote Library resources, programs, and services during patron interactions

Preserve safety, appearance, and condition of Library facilities and property

ABOUT YOU:

Education: High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.

Experience: At least one year's customer service experience required. Demonstrated experience in accounting for money and inventory control.

Knowledge: Familiarity with standard software used in business applications, such as Word and Excel. Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices. Understanding of the relationships and responsibilities of Library divisions and buildings. Understanding of Library mission and roles, and the general role of public libraries within a community.

Skills: Excellent customer service skills.

Abilities: Ability to communicate in more than one language preferred. Ability to work methodically with strict attention to detail. Ability to complete assigned tasks within established time frame. Ability to work as a team member to accomplish results. Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers. A commitment to public service and the ability to work effectively with a diverse patron base. Ability to implement Library Board policies and procedures.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.

While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to 25 pounds, and occasionally up to 50 pounds. The employee must be able to remove library materials from shelves at a maximum height of 6 feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT AND SCHEDULE:

While performing the duties of this position, the employee regularly works indoors in a library public service environment.

Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.