Description

This position is responsible for receiving 911 calls and processing dispatching services to other agencies in response to emergency calls associated to dispatch.

Examples of Duties

• Monitors radio and maintains contact with all unit on assignments; monitors safety status and locations.
• Receives and processes 911 emergency and non-emergency calls; determines the nature and location of emergencies.
• Provides guidance to victims and families of victims in emergency situations.
• Operates the Computer Aided Dispatch (CAD) system to enter and retrieve information.
• Receives and processes vehicle registration requests, driving records, and warrant information.
• Enters, modifies, cancels and clears warrants.
• Monitors assigned building surveillance systems.
• Monitors gate operation to ensure authorized access.
• Perform any other duties as assigned.

Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Minimum of one (1) year of work experience.

Supplemental Information

• Knowledge of relevant federal and state law and local ordinances.
• Knowledge of county and department policies and procedures.
• Knowledge of National Crime Information Center (NCIC) procedures and rules.
• Knowledge of Webb County streets and roads.
• Knowledge of fire and Emergency Medical Service (EMS) dispatch procedures.
• Skill in muti-tasking.
• Skill in operating phones, radios, and computer programs effectively in stressful situations.
• Skill in planning, organizing, analyzing, decision making, and problem solving.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.
• Skill in dealing professionally with people experiencing all levels of emotions.
• Skill in completing correspondence and administrative reports.
• Ability to communicate orally and in writing in the English language and orally in the Spanish language.

• If applicant holds an out-state license, a State of Texas Driver License must be obtained prior to employment.

There are a wide variety of benefits available to Webb County employees. These benefits includes: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care.