About Us: Daily Dot Art is a leading digital art and design company, committed to delivering visually stunning content and exceptional user experiences. Our mission is to foster a vibrant online community for artists and art enthusiasts worldwide. We are looking for a dedicated Customer Support Specialist to join our team and help us maintain high standards of customer satisfaction.

Job Description:

We are currently seeking a detail-oriented and customer-focused Data Entry / Customer Service Rep to join our team in San Antonio. The Data Entry / Customer Service Rep will play a critical role in maintaining accurate and up-to-date customer records and providing exceptional customer service and support to Daily Dot Art's customers. 

Job: Full time

Pay range: 

$38,500 - $49,000 annually

Responsibilities:

• Perform data entry tasks, including updating customer information, order details, shipping addresses, and payment information, with a high level of accuracy and attention to detail.
• Respond to customer inquiries, requests, and concerns promptly and professionally via phone, email, and chat, providing accurate information and resolving issues to the customer's satisfaction.
• Assist customers with order tracking, delivery status updates, and product information, ensuring a positive and seamless shopping experience.
• Collaborate with cross-functional teams, including warehouse, shipping, and finance departments, to coordinate order fulfillment, resolve order discrepancies, and address customer-related issues or concerns.