Description
Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking to expand our team working in office in Reno, Nevada. Do you thrive in a busy environment and able to multi-task successfully? Are you interested? If so, please apply today!

Essential Functions:

• Support the complex/critical job duties daily with high personal diligence in conducting work with primary focus on Compliance, Quality, Timeliness and Productivity.
• Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are in place.
• Effectively triaging the complex cases that need research and root causing, working with internal and external parties aligning with customer centric approach while strictly adhering to standard guidelines and work instructions.
• Handle/guide the team in managing escalations, expectations per timelines, for both customers and internal partners.
• Applications and system savvy to quickly adapt to changes in IT systems and programs.

Job Knowledge, Skills, and Abilities:

• Exceptional written and verbal communication skills with an emphasis on crafting business correspondence. Excellent command of the English language.
• Ability to multi-task and work under pressure
• Detailed oriented, adaptable to learn new processes/procedures.
• Work effectively as part of a team
• Basic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processes.
• Proficiency in Microsoft tools and computer skills, keyboard, numeric data entry, and use of a mouse
• Positive, strong work ethic and professional attitude
• Ability to learn prescribed Work Instructions and follow steps required to perform the assigned work.
• Proactively notify management when work instructions are not clear, or assistance is required.
• Maintaining documentation for work performed.
• Flexibility to work a shift between 7:30am-6:30pm - Monday through Friday. This position will be working in an office environment.

Education and Experience:

• Must have 1 years of relevant work experience in an office setting.
• High School diploma required; bachelor's degree preferred.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Qualifications
Technical Skills

SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.

1
Speaking English
PL1
Desired

2
Customer Service
PL1
Required
* Proficiency Legends

Proficiency Level
Generic Reference

PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.