The Apple Specialist has strong analytical and problem-solving skills and can identify and resolve complex technical issues. They are kind, empathetic, and have effective communication skills with a focus on communicating technical information to non-technical customers. This position requires a full-time Commitment.

Benefits

• Full Gold PPO Health Insurance
• 401K with 4% Safe Harbor Matching
• Holidays and PTO
• Stable working hours
  • little to to no night and weekend support is needed
• $5,000 bonus for graduating from your first quarter with us

Qualifications

• 2-4 years of experience in a similar technical support or systems administration role, with some experience supporting executive concerns.
• Required to live in Los Angeles and can travel around the west side quickly
• In-depth knowledge of macOS / iOS administration
• Strongly prefer Apple Support Pro Certification
• Prefer Jamf certifications
• Prefer Google Workspace admin experience
• Experience with mobile device management (MDM)
• Experience automating recurring tasks
• Excellent organizational, time management, judgment, decision-making, and prioritization skills, with the ability to proactively identify issues/obstacles and effectively create pizzas
• Experience with/knowledge of networking (e.g., setting up wireless access points, etc.)
• Experience and comfort with executive-level needs and support
• Ability to learn new technologies and tools quickly
• Strong work ethic and ability to thrive and enjoy a fast-paced, dynamic teamwork environment.
• Eagerness to travel up to 40% of the time for on-site support

Responsibilities

• End-to-end support of computer/mobile device hardware and software, both in the office and on location
• Manage inventory of hardware and accessories
• Enroll and maintain client devices with Mobile Device Management tooling
• Set up, maintenance, and support of networking gear (including, but not limited to, routers, switches, and cabling) and troubleshooting of network issues
• Directly support executives with emergent concerns and issues
• Critically analyze processes and solutions to prevent problems, improve productivity, and automate recurring tasks
• Maintain and update technical documentation, such as troubleshooting guides and knowledgeable articles