Academic Services Officer I- College of Engineering

Wayne State University is searching for an experienced Academic Services Officer I- College of Engineering at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

This position serves as a point of contact for prospectiveand matriculating students into to the graduate engineering programs. The incumbentwill assist students, parents, and others in the community by providinginstructions and information, clarifying outstanding admissions, andregistration requirements, and assisting students with building relationshipswith other campus personnel. Coordinate and participate in a variety ofrecruitment activities.

Serve as point of contact for prospective and matriculatingstudents, parents, and others by providing instructions and information relatedto admissions, orientation, funding/scholarship opportunities, and initialregistration requirements.

Create and implement best practices for communicating withprospective and incoming students. Update graduate admissions engineeringwebsite to reflect current processes and procedures. Collaborate withdepartments' graduate program directors on admissions requirements.

Develop and maintain a thorough understanding of universityresources and WSU Graduate School as well as effective working relationshipswith engineering deans, faculty and staff working with graduate engineeringadmissions and students. Identify best practices in recruiting, yielding,enrolling, and retaining students.

Assist with the coordination and participate in outreachgraduate student recruiting and on-boarding events including phone and emailcampaigns, and on-campus programs including Graduate School Open House,Engineering Career Fairs, International Virtual Open Houses, EngineeringOrientations, and hosting international exchange programs. Coordinate outgoingcampaigns to follow up with admission offers, scholarship offers, andoutstanding registration requirements. Create, develop and/or assist withengineer events related to graduate engineers and retention.

Collaborate with other units to coordinate theimplementation and evaluation of communications, outreach, registration, andgraduation activities. Collaborate with graduate program directors to assistgraduate students with Graduate School and Registrar policies. Adapt work tomodel best practices in recruiting, yielding, enrolling, and analyzingeffectiveness and outcomes in assigned market segments.

Create and manage graduate admissions data using varioustechnical resources including the University data systems. Monitor reports anddatabases to document performance and provide statistical analysis ofadmissions outcomes in comparison to divisional goals for increasing enrollmentand retention as well as monitoring cost benefits and effectiveness ofactivities performed.

Perform related duties as assigned.

Qualifications:

Education: Bachelor’s degree from an accreditedinstitution in education administration, counseling, or related field isrequired.
Master’s degree would be a plus.

Experience: Minimum 2-3 years’ experience providingacademic programming or services in higher education/non-profit.
Some experience in university enrollment services required.

Knowledge, Skills, Abilities:
Excellent written and oralcommunication skills. Able to identify and adapt communications andpresentations to align with a wide and diverse range of groups and individuals.

Must have multicultural awareness, with sensitivity and understandingof diverse student population cultures, ethnicities, genders, ages, economiclevels, etc. Able to work effectively with students of varying levels ofacademic preparedness.

Able to maintain neutrality and listen actively tostakeholders. Ability to relate well and establish rapport with students,staff, faculty, parents, and other community stakeholders.

Ability to learn and quickly adapt to policies andprocedures such as Admissions, Student Accounts, and Records and Registration,etc.

Strong analytic and problem-solving skills. Able to quicklyassimilate extensive knowledge of a complex nature. Ability to identify,intervene and resolve problems or discrepancies. Able to analyze, review andverify accuracy of data and information.

Demonstrated capability of working as an integral member ofa goal oriented, data-driven enrollment management team.

Maintainsconfidentiality and compliance when handling sensitive information andsituations.

Proficient in Microsoft office suite products, particularlyExcel, Word, Teams, Outlook. Must possess working knowledge of database andreporting software and/or extensive knowledge of Excel.

School/College/Division:

H05 - College of Engineering

Primary department:

H0501 - Deans Office Engineering

Employment type:

• Regular Employee
• Job type: Full Time
• Job category: Academic/Faculty

Funding/salary information:

• Compensation type: Annual Salary
• Salary hire maximum: TBD 

Job openings:

• Number of openings: 1

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Equal employment opportunity statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.