IT Business Advocate Analyst

Salary Range is $63,716 to $79,708

About Us

The Charter County of Wayne

The Charter County of Wayne is Michigan's first and largest County! Home to 34 cities and nine townships; from Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families.

Headquartered in beautiful Downtown Detroit, our largest city and the automotive capital of the world, Wayne County Government offers a diversified economy and high standards for our residents' quality of life. With a history rich in culture, arts and diverse communities, Wayne County takes pride in its promotion of diversity, inclusion and equity, not only through its residents but also through its employees.

Becoming a part of the Wayne County team means that you are driven, ambitious and ready to have a positive impact on the community.

Purpose/Description

The IT Business Advocate Analyst will develop, maintain, or implement business continuity including risk assessments, business impact analyses, strategy selection, and documentation of business processes; work with Business Segments within the County on proposed projects; and facilitate requirement gathering and business requirement documentation to assist IT teams. Provide technical advice on application procurement and vendor selection. Schedule and attend meetings and provide follow up and recap notes. Work on special projects as assigned by Team Lead. Utilize Ivanti Service Management System and Jira project tracking.

Education and Experience

Educational Requirements

· Bachelor's degree in a business-related curriculum or equivalent experience or

· Associate degree with 5 plus years of IT work experience.

Experience Requirements

· IT/IS experience required with business analysis and project management experience.

· Experience with business analysis and business requirements

· PMP Certification and ITIL certification preferred. Understanding of the PMI methodology, preferred.

· Must have comprehensive IT/IS Project Management experience using agile methodology.

· High energy and ability to deal with complex stressful environments.

· A proactive approach and desire to remove project roadblocks resolve issues and mitigate risks.

· Strong business acumen (specifically assessing business readiness and mitigation plans).

· Strong communication and presentation skills in a professional manner

· Ability to manage multiple mid-sized projects simultaneously to a successful completion of work/project efforts as required or defined.

· Demonstrated experience in building win-win relationships with Businesses stakeholders and Vendors.

· Strong ability to manage a portfolio of work and/or projects for their respective Business Segment(s) assigned and follows up with their Service Requests.

· Must have the discipline and rigor to optimally use the project management tools and methodologies (e.g., Jira, Ivanti) to ensure continuity to the business as well as IT Operations. Applies Project Management principles and applicable client methodologies and standards to ensure successful project completion within the constraints of Scope, Schedule/Time, Budget/Cost, and quality.

· Adhere and comply with policies and procedures.

· Perform other duties as assigned by management.

· Adhere and comply with Wayne County policies per code of conduct guidelines.

Major Duties, Tasks & Knowledge

Required Tasks

· Support critical activities as required and reports back to management.

· Accepts and updates work assignments as designated by team lead.

· Assist other IT service areas such as server, network, telecommunication, and application groups.

· Acquire and develop knowledge on all supported technologies.

· Outreach and follow up with designated departments and contacts.

Equal Opportunity Employer: Wayne County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including but not limited to: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For information regarding the Department of Justice - EEO Utilization Report, please visit https://www.waynecounty.com/departments/phr/legal-postings.aspx.

Accommodations: If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Wayne County Department of Personnel/Human Resources at 313-224-5901 or via email at hrexam@waynecounty.com. Hearing or speech impaired persons using TDD's or similar devices may contact the Michigan Relay Center, toll free at (800) 649-3777 or 711 to communicate directly with the Department of Personnel/Human Resources during regular working hours.