Enrollment Coach/La Familia Outreach Specialist

LOCATION: Wayland Baptist University (WBU) – Plainview Campus

DEPARTMENT: Office of Admission

SUPERVISED BY: Director of Undergraduate Admission

POSITION CLASSIFICATION: Exempt

POSITIONS SUPERVISED: None

GENERAL RESPONSIBILITIES: The Enrollment Coach/LaFamilia Outreach Specialist will be responsible for supporting Hispanic students and their families through the college admission and enrollment process. This position will exhibit superior customer service and communication skills as well as professionalism throughout daily interactions and communications with students and parents including phone calls, emails, text messages, and information sessions held both virtually and in-person.

SPECIFIC TASKS AND DUTIES:

The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Executive Director of Admission & Recruiting.

MINIMUM QUALIFICATIONS:

Education:

Bachelor’s degree required in education, psychology, sociology, Spanish, counseling or related field from an accredited college or university.

Experience and Knowledge:

• Minimum of two (2) years’ experience in college admissions counseling.
• Experience in college admissions counseling for prospective applicants.
• Knowledge of college programs, majors, admissions requirements and processes, and scholarship and financial aid resources.
• Strong writing skills, time management skills, and interpersonal skills to communicate effectively with prospective students and parents.
• Ability to plan and implement student campus tours and conduct information sessions.
• Demonstrated understanding of Hispanic culture
• Native fluency in both Spanish and English languages strongly preferred.

Skills and Abilities:

CONDITIONS OF EMPLOYMENT:

Employment is subject to an introductory period to monitor employee performance. If hired, the prospective employee must present documentation within three (3) days of hire date to establish identity and employment eligibility as required by Immigration and Customs Enforcement (ICE). Employee must be able and willing to travel and provide recruitment assistance to external campuses. Must be able to operate a licensed motor vehicle, have access to a dependable motor vehicle, and possess a valid state driver’s license. Must have and maintain a satisfactory driver’s record.

Wayland Baptist University does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic.