Description

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA , veterans and differently-abled persons are encouraged to apply.

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:

• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Competitive salary - Sign-on bonus for eligible roles
• Flexible schedules depending on the position (some offering hybrid)
• Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
• Dental insurance 100% employer paid for HMO coverage plan (employee-only)
• 401(k) retirement plan with an employer match up to 4%
• 11 paid holidays per year and a generous paid time off policy
• Five paid winter holidays (between Christmas Eve & New Year's Day)
• Education Reimbursement Program
• Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
• Clinical Supervision for licensure

Compensation:

In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role Summary:

The Program Assistant performs a variety of skilled administrative and clerical duties in direct support of the office.

Major Duties and Responsibilities:

• Work collaboratively with any inter and intra-agency personnel in a manner that is culturally competent and adheres to the philosophy, mission, and vision of Wayfinder. Understand and uphold best practices and trauma-informed services too to meet the needs of abused, neglected, and struggling children/families, and inspire the qualities necessary for children and families to succeed.
• Maintain client confidentiality by Wayfinder’s policy and procedures, respective county guidelines, and any applicable state regulations. Also, adhere to any county/state Mandated Reporting obligations.
• Provide direct service to clients as needed.
• Report any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures. Ensure staff is knowledgeable of and adheres to the reporting procedures and protocols.
• Promote the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement.
• Perform other duties as may become necessary or as directed.
• Collaborates to integrate the values of Inclusion, Diversity, Equity, and Accessibility (IDEA) into all aspects of the organization.
• Promote the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement.
• Report any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures. Ensure staff is knowledgeable of and adheres to the reporting procedures and protocols.
• Maintainconfidentiality of all pertinent client information.

Qualifications

Education:

• Bachelor’s degree in a related field from an accredited college or university preferred.

Experience:

• At least 5 years of office/clerical work experience. Experience in a social services setting is strongly preferred.
• One year of experience working within a contracted and/or directly-operated Shasta County Department of Mental Health program that serves high-risk youth, adolescents, and families is preferred.
• Proficient in the use of Microsoft Office, specifically Word, Excel, and Outlook.

Employee Wellness & Safety

Wayfinder is committed to creating an environment where employees and clients are safe. Wayfinder requires a thorough background screening process that includes fingerprinting and a health screening.

Trauma-Informed Care

Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma. Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.

Wayfinder is an Equal Opportunity Employer.

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