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Studio Coordinator (Receptionist) - Waxing The City - Raleigh, NC

LOVE WHAT YOU DO. MUST LOVE THE BEAUTY BUSINESS AND INTERACTING WITH PEOPLE.

Come be a part of something bigger and greater at Waxing The City Raleigh NC.

Our employees bring their unique talents, expertise and experiences to work every day with Waxing The City Raleigh NC. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" philosophy, where every employee, at every level, in every job strives to capture moments when they can provide superior memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.We're looking for hard-working energetic individuals like you to join our team! Join one of the hottest trends in the salon industry.

The Studio Coordinator is a key position in determining the success of the studio. Must be strong at sales.

The Studio Coordinator is often the first and last point of contact for clients and creating an impression of warmth, professionalism and efficiency is essential.

SUMMARY:

The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day to day operations.

ESSENTIAL FUNCTIONS:

• Greeting customers as they arrive at the studio and making sure they feel comfortable if waiting for an appointment, deal with their inquiries and book studio appointments.
• Answering the phones and dealing with subsequent inquiries and bookings
• Selling membership packages
• Retail waxing products and services - The Studio Coordinator will need to invest time in understanding the different services available and the various pre and post waxing products for sale within the studio so that they can give useful advice to clients and ultimately sell them products.
• Monitoring and renewing stock levels -you may be expected to ensure that front of studio (retail area) product displays are properly stocked and look appealing.
• Scheduling appointments
• Assist in keeping studio clean and tidy

ADDITIONAL FUNCTIONS:

1. Coverage of shifts in short-notice/emergency situations (sickness, etc.)

2. Customer contacts and rescheduling if needed.

3. Participate in defined community outreach requirements (volunteerism)

ROLE SCOPE AND COMPLEXITY:

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

MINIMUM QUALIFICATIONS:

Required:

• High school degree or equivalent
• Written and Verbal skills
• Team player within team environment
• Exceptional Customer Service
• Multi-tasking
• Detail Oriented
• Good to have 1-2 years of membership sales experience in the salon/spa/fitness industry and a strong sales background.
• PASSION FOR THE BEAUTY BUSINESS.

Preferred:

• Front Office Experience
• Experience in Beauty Studio Industry

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Maketing: 2 years (Preferred)
• social media: 2 years (Preferred)
• Inventory management: 2 years (Preferred)
• receptionist: 3 years (Preferred)
• sales: 2 years (Preferred)

Work Location: In person