Department: Front Office

Supervisor Title: Front Desk Supervisor, Assistant General Manager, General Manager

Job Summary: To ensure a high level of guest satisfaction by attending to the beverage needs of the guests in an efficient and courteous way.

Responsibilities

• Set up bar, unlock liquor, prepare glassware, juices and garnish
• Accept drink orders in proper calling order to keep service at the bar at optimum level of service for our guests.
• Make and serve drinks to guests.
• Follow all procedures and policies regarding beverage controls as prescribed by standards.
• Ensure all drinks are rung up properly.
• Be fully responsible and accountable for an issued bank.
• Fill out liquor requisitions and supply list.
• Follow proper procedures for ringing guest checks and cash collecting procedures.
• Make sure established pars are maintained.
• Perform all side work duties according to side work schedules.
• Keep all bar areas neat and clean.
• Observe Clean-As-You-Go policy.
• Pick-up your bank and guest checks for prescribed area.
• Set up your bar.
• Break down bar, lock up liquor, and store fruit and juices properly.
• Make cocktails in accordance with beverage standards using the Berg system, standard jigger as applicable. NO FREE POURING!
• Attend department meetings.
• Work safely at all times.
• Be flexible in regard to work schedule.
• Report to work on time and in proper and clean uniform, including name tag.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations. Be up to date with all changes, new procedures and events.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Assist fellow associates in their jobs when able to improve daily operations of the hotel.
• Have knowledge about all emergency procedures and know how to act on them.
• Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
• When leaving the bar area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
• Report any unusual occurrences or requests to the manager.
• Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.

• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
• Must have a valid drivers license, Proof of insurance and pass as approved

driver. (if applicable)

• Perform all other duties as assigned.

PHYSICAL REQUIREMENTS

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping frequently

Reaching frequently

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision constantly

Hearing constantly

Talking constantly

Lifting/carrying up to 50 lbs.

Notice

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

PHYSICAL REQUIREMENTS

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping frequently

Reaching frequently

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision constantly

Hearing constantly

Talking constantly

Lifting/carrying up to 50 lbs.

Notice:

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.