A Retail Assistant Manager, or Assistant Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members.

Assist the store manager in realizing or exceeding determined sales plans and target metric objectives

Ensure consistent execution of company’s marketing and visual presentation

Set up advertising displays and arrange merchandise on counter or tables to promote sales

Train staff on how to drive sales through consistent development of product knowledge and customer service standards

Ensure compliance to policies and procedures and report concerns to senior management

Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management

Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked

Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork

Retail Assistant Manager skills and qualification

• Strong customer service skills since this is a customer-oriented job
• Excellent leadership skills and ability to work with teams
• Good communication and interpersonal skills towards customers, staff members and store managers
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance
• Ability to lift heavy merchandise, walk and stand for long hours
• Outstanding sales abilities to sell items to customers