Job Description:

The Emergency Housing Case Manager is a highly responsible professional position that provides assessment, case management, and advocacy services to homeless individuals and families. The position is full time. The case manager will work as part of a dynamic, innovative team that embraces a creative environment.

Duties:

• Responsible for providing a positive role model and offering support and guidance in life skill development

• Crisis intervention

• Assist with management of the HOME ARP grant and other rental assistance programs, by providing case management and other supportive services to program clients and maintaining complete and accurate documentation of service objectives and outcomes in accordance with grant rules and regulations and agency policies and best practices

• Advocate for needed services and entitlements and obtaining additional resources

• Maintain client records, case notes and track progress in the Homeless Management Information System

• Monitor clients progress by participating in interdisciplinary meetings and evaluations

• Work with clients on a one-to-one basis to provide education, guidance and referrals tailored to each client’s unique circumstances and develop and implement individualized case management goals and housing stability plans

• Maintain regular contact with the supervisor to apprise them of the resident progress and to assist in the resolution of potential problems

• Maintain relationships with service providers, volunteers and community members

• Update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations

Additional Responsibilities:

• In-home/shelter visits

• Providing client transportation (using personal vehicle)

• On-call responsibilities (after hours crisis support)

• Attendance at agency events

• Working with volunteers

• Solicitation of in-kind donation items

• Other duties as assigned

Skills/Qualifications/Requirements:

• BSW, Bachelor’s degree in a related field or 2 years work experience in a social service related field

• Effective verbal and written communication skills

• Plan and organize work for maximum effectiveness and efficiency

• Think logically and make practical decisions

• Respond to a high degree of activity, keeping composure and self-control

• Demonstrate effective public communications and public relations skills

• Conflict resolution

• Integrity, commitment and passion

• Ability to work independently or within a team

• Flexibility

• Experience working directly with low-income or homeless families preferred

• Maturity, sense of humor, common sense, and the ability to relate well to others

• Background check, valid SD driver's license and vehicle required

Work Environment and Physical Demands:

• Work is generally performed in an office environment or in the field

• Infrequent lifting of materials of up to 50 pounds may be necessary

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Ability to Relocate:

• Watertown, SD 57201: Relocate before starting work (Required)

Work Location: In person