Job Title : Patient Services Representative

Job Category : Operations

Wage Classification : Hourly / Non-exempt

Location : Various in CB / NB

Position Type / Status : Full-time, benefitted

Travel : Minimal (CB / NB)

Wage : $17.50 to $21.34

Reports to : Finance Manager

Manages Direct Reports : No

HR Review & Approval : 01 / 05 / 2024

Job Description

Job Purpose :

The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.

Duties :

• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Ensure new and existing patients’ registration and scheduling needs are met.
• Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
• Complete appropriate forms and enter patient information into the EPIC EHR system.
• Collect patient fees.
• Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
• Answer high-volume calls in a timely manner and direct calls to appropriate staff.
• Copy and scan patient information.
• Review and update FQHC (Federally Qualified Health Center) documents.
• Provide excellent customer service.
• Calling patients for reminder calls
• Scrubbing the charts for patients to be seen in the clinic before the visit.
• Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
• Provide good faith estimates to patients before appointment.
• Offer prompt pay or sliding fee scale.
• Scheduling or canceling patient appointments
• Other related duties may be assigned by the Supervisor.
• Assist with credentialing as needed.

Education and / or Experience and Qualifications :

• High School Diploma or GED
• Experience in health care, customer service, or public relations preferred.
• Strong computer skills including experience with Microsoft office software.
• Excellent verbal and written communication, problem solving and organizational skills.
• Understanding of labor law and employment equity regulations

Licensures / Certifications :

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.

Immunizations Required :

TB (test upon hire)

Physical Requirements :

• Prolonged periods sitting at a desk working at a computer.
• Able to lift 15 pounds occasionally.
• Able to travel as needed.

Benefits :

• Internal Student Loan Repayment up to $50,000 (for licensed providers)
• Up to $200 per month in student loan repayment for all other employees.
• Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start)
• 7 Paid Holidays
• Medical / Dental / Vision 100% employer paid
• Extra Oral Wellness Benefits for employees who have great risk for oral diseases
• 401K Retirement Plan 6% match
• Short Term Disability - options for long term disability
• $50,000 Life Insurance Policy- options for additional voluntary life
• Health & Fitness Gym Membership Discount
• Active Fit Direct- Access to 5,500 Digital Workout Videos
• Bonusly Internal Employee Recognition Platform
• Employee Assistance Program (EAP)
• Will Preparation Services, Legal Consultation, Financial Planning Assistance
• Discounted Hearing Program
• Worldwide Travel Assistance Program
• Comprehensive Identity Thief Protection

Last updated : 2024-05-09