SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Program Specialist assists with the overall Community Program to ensure the residents lives are enriched by
offering a broad range of activities / programs in a variety of settings. These programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual.

ESSENTIAL JOB FUNCTIONS:

• Conducts individual, small group and large group programs
• Attends outings with the residents
• Participates in celebrating resident events/accomplishments: birthdays, anniversaries, etc.
• Participates and helps to engage residents in a variety of activities and programs such as: intellectual, cognitive, physical, spiritual, social, recreational, creative, reminiscence, life work, life experiences, cultural, outdoor / nature, inter-generational, male or female oriented, educational, and special programs for memory impairment
• Assist with resident meal service
• Assist with the development of the Community Program calendar and newsletter
• Recommends and helps in ordering supplies that are needed for programs
• Assist with developing, implementing, and maintaining an ongoing quality assurance program for the Community Program department
• Ensures that resident rooms and common areas are clean and safe at all times
• Ensures the proper use of equipment and supplies and upholds cleaning and safety standards
• Attend and participate in educational classes, on-the-job training programs, and orientation as scheduled or requested
• Respond in a timely manner to requests of residents, families and guests

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Must possess a passion to work with and around senior citizens
• Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

• High School Graduate or equivalent

EXPERIENCE REQUIREMENTS:

• Experience in a Memory Care environment preferred

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day
• Able to drive
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
• Able to talk and hear effectively in order to convey instructions and information to residents and team members
• Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
• Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Subject to infectious diseases, substances and odors
• Follow Safety Policy & Procedures