Detailed Description:

Summary of essential job functions

• Encourage personal and professional growth of our team to help make our company the best possible workplace
• Drive a culture that supports and provides ongoing training for customer service teams to continuously improve product knowledge and overall customer experience
• Help develop and actively support our performance management program(s)
• Support cross-functional and cross-regional collaboration
• Travel to assigned area facilities, trade shows, customer locations or events, and corporate functions,
• Manage/mentor the customer service team to provide an outstanding customer experience
• Ensure that “today’s business is done today” in terms of completing all customer transactions and avoiding missed pick tickets, missed deliveries and/or delivery shortages.
• Coordinate customer-service follow-up to ensure other departments, locations, and/or suppliers are fulfilling customer commitments
• Monitor/manage lost sales
• Support field Sales team by helping solve customer problems
• Support Product Management in new product introductions, promotions, etc.
• Work with other Parts Managers to ensure consistent, optimal processes, controls, metrics, and outcomes across the company (customer service, receive, put-away, pick, pack, ship, deliver, returns, inventory control, and manage team performance)
• Ensure we have enough labor available to receive, put away, pick, pack, and either deliver or ship products to our customers
• Ensure a clean, neat, and organized warehouse environment
• Be responsible for the overall safety of the facility or facilities you oversee to help minimize exposures and ensure safety compliance

Ideal Candidate Attributes

• Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion.
• Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.

Qualification:

• Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry.
• 5 years of experience in a similar field.
• Able to work in a fast-paced environment.
• Experience using ERP Systems and Microsoft Office programs (Excel).
• Have a DOT Certificate or able to pass and obtain DOT Medical Card.