Wasilla Area Seniors, Inc. seeks a Housing Assistant to assist with the daily operations of Wasilla Area Senior Housing. This position is Monday through Friday, 8am to 4pm. Applicants must be able to pass a Federal Background Check and a pre-employment drug test to include cannabis.

Summary of Position: WASI housing includes seven (7) apartment buildings comprised of 136 rental units for low income and market rate seniors ages 62 and up and 40 rental units for low income and market rate seniors ages 55 and up. This position works closely with the housing manager, housing staff, and WASI office staff.

Responsibilities and Duties: Responsibilities and Duties:

• Adhere to and clearly articulate the mission and core values of WASI

• Provide exceptional customer service to all clients and potential clients in a professional manner.

• Comply with the Housing Partnership Agreements.

• Provide clear, complete information about WASI housing to callers and visitors, explaining rates, availability, and how the waitlists work.

• Maintain all application files, forms, and binders, updating as necessary.

• Maintain multiple waitlists for low-income and market rate clients per regulations and policies.

• Coordinate apartment viewings with potential clients.

• Coordinate with maintenance and janitorial to schedule client move-ins.

• Perform move-in/move-out inspections, noting all damage.

• Coordinate annual recertification meetings with all residents.

• Coordinate annual lease addendums for all residents.

• Assist Housing Manager with obtaining proper documents for third-party income verifications for each resident or potential resident.

• Complete annual recertification and initial certification meetings with each resident before due dates.

• Complete with each resident all required documents during each annual recertification and initial certification.

• Deliver information, notices, and rent receipts to residents per Housing Manager request.

• Regularly check lock boxes for rent and work orders.

• Receive key requests, issue keys, and maintain key inventories for all buildings.

• Document and resolve tenant conflicts, disagreements, questions, etc., or elevate to supervisors for action.

• Work with Housing Manager to issue lease violations when necessary.

• Prepare monthly announcement/calendar boards for houses.

• Cover front desk (Housing/Maintenance Assistant) when necessary.

• Respond to crisis and/or emergency situations, including informing WASI supervisors.

• Comply with statutes and regulations about confidentiality and tenants’ rights.

• Comply with Housing office procedures, ensure that filing systems are maintained and comply with the Access to Information Act.

• Willingness to travel for training courses and/or conferences as needed.

• Other duties or tasks as assigned.

Skills and Abilities Required:

• ENJOY working with seniors!

• Must pass and remain eligible to pass a Federal Background Check

• Must provide and maintain a valid State of Alaska driver’s license and proof of insurance (or of insurability).

• Must pass a drug test as assigned by WASI, and remain free of intoxicating or illegal substances at work (including cannabis and related substances)

• High School diploma or equivalent

• Exceptional customer service

• Ability to multi-task

• Strong organizational skills

• Strong attention to detail

• Ability to work independently

• Ability to interact positively with seniors, family members and professionals

• General computer knowledge

• Obtain Housing Credit College certificates 101, 103, 204, 205 & 245 within 6 months of hire.

• Proficient in spoken and written English

• Math skills and the ability to work with numbers

• Computer literacy (esp. Microsoft Office Suite and internet research)

Skills and Abilities Preferred:

• Experienced in senior center service provisions

• Knowledge of the Alaskan senior service system

• Core Competencies:

• Belief in and ability to advance WASI’s mission and core values

• Positive reputation in the community

• Effective team member

• Patience with clients

• Self-motivated

• Empathic communicator

• Solution-oriented problem solver

Work Environment: This position is situated in an office environment, using typical office equipment such as desktop computer, telephone, copy/fax machine, filing cabinets, etc. This position requires frequent and daily walking. The noise level in the work environment is usually quiet to moderate. While performing the responsibilities of the Housing Assistant position, the employee is required to talk, hear, read, and write. The employee is often required to sit and use their hands and fingers, to handle and feel. The employee is often required to stand, walk, reach with arms and hands, and is sometimes required to climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Incumbent will regularly drive on public roads. May occasionally lift heavy items up to 50 pounds. Does not routinely require protective equipment be worn.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Wasilla, AK 99654 (Preferred)

Work Location: In person