This position performs user acceptance testing for the ProviderOne Medicaid Management Information System (MMIS). This individual supports an 8-week release cycle by working closely with business analysts, vendors, and other stakeholders to prep and execute UAT. The ideal candidate will have experience with the software development lifecycle (SDLC), strong analytical skills, and pay close attention to detail. This is a great opportunity for a tester in search of unique work, great benefits, a flexible schedule, and remote work opportunities!
About the unit:
HCA’s Medicaid Management Information System is a mission critical system named ProviderOne. This large-scale enterprise system is operated and maintained within the Division of Enterprise Technology Solutions (ETS), Office of ProviderOne Operations (P1O), and processes over five million claims/encounters per month and processes/pays transactions in excess of $14 billion annually to providers for services rendered to Medicaid clients statewide.
About the position:
This journey-level quality assurance position resides in the Testing Unit within P1O and reports to the UAT & Test Unit Manager. This position serves as the primary tester for Social Service Authorizations, Client, TPL and Correspondence sub-systems functionality within ProviderOne.
This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. Frequency of onsite work will vary based on business and operational needs. HCA may choose, but is not required, to support out-of-state telework on a case-by-case basis.

Some of what you will do:
Design, conduct, and document ProviderOne operational testing and new system functionality.

• Develop and implement quality assurance testing for defect corrections and system enhancement code releases
• Test and evaluate new software code, and document system characteristics
• Create testing scripts to perform system tests
• Develop User Acceptance Testing (UAT) Test Cases based on discovered system defects, and execute in the ProviderOne UAT environment
• Independently document test cases and results
• Review test cases with subject matter experts, business analysts, and team leads
• Verify test results using system documentation and knowledge and understanding of system requirements

Perform problem diagnosis and resolution on the ProviderOne system.

• Independently analyze issues and document performance problems
• Lead ProviderOne problem solving efforts during Teams meetings with the vendor
• Use diagnostic tools (such as RuleIT Composer) to analyze the programming work of others and resolve complex problems that may arise within ProviderOne
• Troubleshoot system and technical problems and analyze, assess, and resolve data integrity issues

Provide technical documentation support.
Provide customer and technical support by consulting with stakeholders and system users to ensure ProviderOne functionality meets customer and Agency requirements.

Required qualifications:
Qualifying candidates will meet one of the following requirement combinations:

• 
  Bachelor’s degree in information technology, computer science, or a closely related field AND three years of professional information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing projects; providing customer or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines; OR
• Three years as an Entry level technician in state service to include requirements gathering, design and development, system documentation review, knowledge of the Software Development Lifecycle, providing customer or technical support in information technology, and test preparation and execution.

Notes:

• Additional experience can substitute year for year for the required education.
• Advanced education may substitute for years of experience.
• Qualifying candidates will also have experience with User Acceptance testing and testing methodologies; including previous experience in writing, preparing, and executing test cases.
• All required experience may be gained concurrently.

Preferred qualifications:

• Three years of working experience with the ProviderOne MMIS payment system or equivalent premier medical provider payment system; to include design and development, system documentation, or subsystem functionality and requirements.
• Two years of experience with vendor management and relationships.
• Experience in working with medical, dental, institutional, pharmacy and HIPAA terminology, including a familiarity with medical coding and related reporting codes.
• Expert system skills with a strong understanding of techniques and methodologies necessary to support the System Development Life Cycle (SDLC). This includes requirements definition, design, development, system/integration testing, end user acceptance testing, conversion, training, and implementation.
• Experience with using JIRA and ServiceNow ticketing systems; or equivalent ticketing systems.
• Experience with DSHS programs or Social Service Payment System (SSPS).
• Advanced knowledge and working proficiency with Microsoft Office Suite products (ie. Word, Outlook, and Excel).

How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

About HCA:
The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.
HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, and the School Employees Benefits Board (SEBB) Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.
What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement
• And free parking!

Notes:
This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at 360.725.0945 or jake.nelko@hca.wa.gov.