Position Summary:

The Technology Infrastructure Manager is responsible for the overall implementation, maintenance, performance, and reliability of the enterprise technology infrastructure. This position is responsible for the efficient and productive management of key operational IT resources across various disciplines within the Technology Services group. Candidates must possess superior organizational, leadership, customer-service, communications, and interpersonal skills with proven capability to motivate teams to excellence while driving successful outcomes in a fast-paced environment. Healthcare IT experience is greatly preferred in addition to good general IT knowledge and IT Service Management expertise. This position will work closely with the Director of Technology, peer IS&T managers, and technical architects to enable business capabilities while maximizing value and minimizing risk.

Skills and Responsibilities

• Infrastructure
  • Responsibility for technology projects; plan, schedule, oversee, and coordinate with PMO for successful implementations
  • Oversee timely delivery of technology components on cross-team projects
  • Collaborate with architects to develop and implement maintenance portfolios
  • Maintain desired state configuration across production environment
  • Regularly test and review emergency plans and procedures
  • Identify risk and collaboratively develop adequate control objectives
  • Maximize value from existing systems and infrastructure
  • Work collaboratively with Information Security team to improve security posture
  • Monitor and maintain vendor support, maintenance, and licensing agreements
  • Implement Continuous Improvement goals and principles
  • Seek out and implement cost-saving efficiencies through process and automation
  • Develop and maintain excellent working relationships with key stakeholders
  • Enforce software licensing compliance
• Team Leadership
  • Provide daily management across core technical teams
  • Participate in various committees as assigned
  • Provide mentorship and training to the Technical Services teams
  • Exemplify a ‘one team’ approach to customer service
  • Establish and meet SLA’s and performance goals
  • Develop and present KPI dashboards and improvement initiatives
  • Identify and implement opportunities for career growth and increased job satisfaction across the team
  • Provide decisive leadership and guidance to facilitate efficiency, quality, and successful outcomes
  • Possess excellent team building and interpersonal skills to provide motivation, conflict resolution, problem solving, and increased job satisfaction for team members
  • Provide escalation point for technical team and customers for resolution
• Business Management
  • Work closely with Director on capital and operational budget development, forecasting, and management
  • Execute business strategy and roadmap as defined by Director
  • Employ proven business principles and management techniques
  • Manage regular inventory, purchasing, stock levels, and asset tracking
  • Oversee vendor engagement and selection for technical projects including procuring and evaluating quotes, SOW’s, RFP’s, etc.

Job Requirements

• Full time availability during scheduled shift
• Self-motivated and able to work without direct supervision
• Able to prioritize effectively, meet goals and deadlines
• Thrive in a fast-paced 24/7 setting
• Superior written and oral communications skills
• Communicate effectively with non-technical customers
• Interact well within a team environment and support other team members
• Document correctly (tickets and knowledgebase)
• Possess strong customer service skills
• Understanding of service desk support and tracking systems
• Sit for extended periods, walk short distances, able to lift 50 lbs.
• Able to travel to remote locations
• Occasional scheduled and unscheduled work across different shifts

Preferred Experience

• Minimum ten (10) years’ experience in applied information technology. Healthcare IT experience greatly preferred
• Minimum three (3) years’ experience in enterprise IT management role

Education

• High school diploma or equivalent required
• Bachelor’s degree in CS/IT/CIS or related field required. Equivalent experience may be considered. Master’s degree preferred.

Licenses/Certifications Preferred:

• Technology: various common IT skills certifications preferred
• ITSM: ITIL Foundations or greater, COBIT Foundation or greater, CISA, CRISC, or similar certifications preferred
• Project Management: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certifications preferred

This job description outlines the general skills and requirements necessary to define the primary functions of the position and is not to be considered a complete description of all duties and responsibilities inherent to the position.