Position: Restaurant Server

Department: Restaurant

Reports To: Restaurant Manager

Responsibilities: Provides quality service to all restaurant guests. Provides efficient and friendly food and beverage service in the restaurant.

Duties:

• Reports to work dressed in proper attire and on time following proper clock in/out procedure as outlined in the employee handbook.
• Must be neat in appearance and wear the specified uniform.
• Must be dependable and punctual.
• Must be organized.
• Completes all opening and closing duties as outlined in specifications.
• Services guest needs as required and outlines in guest service scenario.
• Refers communication, guest feedback, and any potential or real guest dissatisfactions to the Manager.
• Ensures the cleanliness of area at all times.
• Must be able to handle money and follow approved cashiering procedures.
• Must be able to work as a team member.
• Must have initiative and be self-directed
• Must have clean working habits and personal hygiene
• Must maintain compliance of all Corporate, hotel and department standards, procedures and specifications.
• Assist in greeting and seating the guest as necessary.
• Assist in the removal of extra place settings, and the removal of soiled china, glassware and silverware during guest service.
• Resets clean china, glassware and silverware during guest service.
• Carries out wine service standards.
• Bids farewell to guest upon guest departure.
• Writes guests checks to prescribed specifications and uses a computerized machine to pre-check items.
• Demonstrates the appropriate up selling techniques.
• Follows sanitation guidelines as specified by the local Public Health Department.
• Supports and participates in the hotel recycling program.
• Performs other duties as assigned by the Restaurant Manager.
• Participates in development and maintenance of drink book and specialty and event cocktails.

This Job Description is an overview of daily responsibilities you are required to perform. Management has the right to add or delete responsibilities as they occur.

To do this kind of work, you must be able to:

Physical Demands: Lifting 35 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 15 pounds. Requires walking or standing to a significant degree.

Math Skills: Requires mathematical development sufficient to be able to apply fractions, percentages, ratio and proportion.

Language Skills: Must have developed English language skills to the point to be able to:

Communicate effectively (both written and orally) with other employees, guest or vendors as needed. Must be able to read and comprehend written information.

Relationships to Data, People and Things:

Data: Coordination: Determination of time, place, and sequence of operations or actions to be taken on the basis of analysis of data, as well as executing determination and/or reporting on events.

People: Determining or interpreting work procedures while maintaining harmonious relations and promoting efficiency. A variety of responsibilities are involved in this function

Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.

Specific Vocational Preparation: N/A

To do this job you must have the following licenses or certifications before being hired: High School Diploma or equivalent preferred.

To do this job you must have the following amount of total education and/or experience: Two years of experience as a wait with one year in a fine dining establishment. Must have friendly personality, be self-motivated, well-groomed.

NOTE: This hotel operates seven days a week, twenty four hours a day. I am aware that at times it will be necessary to move me from my accustomed shift if business demands. I also understand that business determines the amount of hours I work. Management retains the discretion to add or change the duties of this position at any time.