Front Desk Coordinator

Department: WCCC

Division: Operations

Effective Date: 05/03/24 | Closing Date: Upon Hire

Salary: $39,328

General Purpose:

Performs a variety of general administrative and supervisory duties as needed to coordinate the establishment, organization, scheduling, training and operation of Community Center Front Desk. Responsible for invoicing, member retention, membership accounts receivable, membership accounts payable, refunds, and retention of Community Center Memberships. Additionally, responsible for all membership audits, reporting, and general troubleshooting of member accounts. In turn, scheduling and training of front desk staff

Supervision Received:

Works under the direct supervision of the Community Center Operations Manager and the general supervision of the Community Center Director.

Supervision Exercised:

Provides direct to general supervision to all personnel required to assist in the successful and professional handling of the front desk.

Essential Functions:

Front Desk:

1. Oversees staff hiring, orientation, training, and evaluation.
2. Schedules front desk staff to ensure appropriate coverage.
3. Coordinates communication with all divisions within the community center regarding upcoming events and programs.
4. Monitors and trains staff on customer service, daily operations, and cash handling.
5. Understands community center policy and makes on-the-spot decisions to assist members and guests.
6. Ensures that the lobby area remains clean and inviting to guests.
7. Oversees all merchandise inventory and sales.

Special Services Groups:

1. Tracks membership status and billing for all special services groups.
2. Assesses any issues and communicates with the organization.

Memberships:

1. Oversees all membership retention efforts.
2. Conducts membership audits to ensure accurate record keeping.
3. Troubleshoot member accounts.
4. Manages all aspects of membership promotions.

Community Information Hub:

1. Collect information and keep up to date on other community resources.

Minimum Qualifications:

1. Education and Experience:
2. Graduation from high school; plus two (2) years of specialized training in office management or bookkeeping related fields, bachelors degree in recreation management or related field preferred

AND

1. Two (2) years of progressively responsible experience performing above or related duties; OR
2. An equivalent combination of education and experience.
3. Knowledge, Skills, and Abilities:

Must possess considerable knowledge of the methods and techniques of overseeing vital membership statistics; ability to determine how to extract data to forecast potential changes in community center memberships and daily sales; working knowledge of personal computers and various software applications including spreadsheets, word processing, etc; ability to establish and maintain effective working relationships with: co-workers, volunteers, members, and the general public; ability to set up and maintain computerized databases and extract needed information.

1. Special Qualifications:

Must possess a valid driver's license.

Must be certified in CPR/First Aid and Defensive Driving within six months of hire date.

1. Work Environment:

Incumbent of the position performs in a typical office setting with appropriate climate controls and typical settings associated with some outdoor recreation and summer activities. Tasks require a variety of physical activities, not generally involving muscular strain related to walking, standing, stooping, sitting, reaching, lifting and carrying up to 50 pounds, etc. Communicating, i.e. talking, hearing, and seeing, is essential to job effectiveness. Common eye, hand, and finger dexterity exist. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving. Periodic travel required in normal course of job performance as well as working several evenings/weekends as needed.

Benefits:

Washington City provides full time employees with an excellent benefit package including a healthcare plan (no out of pocket expense for employee/dependent coverage), dental plan (no out of pocket expense for employee, out of pocket expense for dependents only), and a vision plan (no out of pocket expense for employee/dependent coverage). In addition, the City provides a $50,000 life insurance policy, AD&D, LTD, and an impressive retirement plan. Washington City also contributes 4.5% into a 401(K) plans for all eligible employees that are in the public employee fun. All benefits are effective on the1st day of work. The City also provides 12 paid holidays, 12 paid sick days per year plus vacation accruals.

It is the policy of Washington City to comply with Equal Employment Opportunity standards in all phases of personnel administration: job structuring, recruitment, examination, selection, appointment, placement, training, upward mobility, discipline, discharge, etc, without unlawful regard to race, color, religion, sex, age, physical or mental disability, national origin or veteran status.

As per Washington City policy and/or procedures, a background check, and drug screening evaluation will be required for potential new hire candidates prior to an offer of employment. I understand that if I am under the age of 18, I must have my parent or my legal guardian grant their permission for the background check and drug screening test to be performed.