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POSITION PURPOSE
Take room reservations via the telephone, mailed correspondence, group bookings and in-house requests. Provide intermittent support for various operational departments including Accounting, Executive Office, Housekeeping, Food/Beverage, Front Office/PBX, Sales/Marketing and Guest Services. Enter the information into the Property Management System accurately, timely, and efficiently.
ESSENTIAL FUNCTIONS
AVERAGE %
OF TIME
50% Responsible for taking individual and group room reservations via telephone and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas. Must be very effective in the reservations sales process, personal interactions and recommendations, and always upselling at every opportunity.
25% Process or respond to all paperwork, such as email and fax reservations, in a timely and efficient fashion. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations.
15% Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed.
5% Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions.
5% other duties as assigned such as reservation audits, data-entry, etc.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with hotel rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
Must have open availability, including evenings, weekends and holiday’s
Physical Demands
QUALIFICATION STANDARDS
Education
High school or equivalent education required.
Experience
One to two years in a hospitality or sales related position preferred.
Significant sales experience, preferably in hotel environment
Opera property management system experience preferred
Licenses or Certificates
Not Applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per standards.
Job Type: Full-time
Pay: $20.00
Full Time
Restaurants & Catering Services
$37k-49k (estimate)
04/01/2023
05/11/2024
thewarwickhotel.com
HUMMELSTOWN, PA
25 - 50
1968
JAMES MATHERS
<$5M
Restaurants & Catering Services