Job Description
Dittronics and its affiliates have well over fifty years of experience providing expert service and repair for new commercial and public safety two-way radio communication systems, IP video surveillance systems, access control systems, vehicle cameras & body cameras.
We are hiring entry level Field Service Technicians based in Benton, Missouri. We will provide training and close supervision. Field Service Technicians are responsible for basic installs, reconnects, relocations, disconnects, repairs and upgrades of digital and analog commercial and public safety two-way radio equipment.
Warner Communications Corporation, headquartered in St. Louis, has been delivering public safety and commercial grade two-way communications in addition to security technology solutions since 1962. Dittronics is one of our companies operating in Benton, MO. This position is in the Benton area.
View full job description and apply online: http://warnercomm.com/about/careers/
This is a critical role that requires our Field Service Technicians to work onsite at customer locations and interact directly with customers as well as Warner’s technical department and sales team. Therefore, successful candidates must be reliable, customer service oriented, team players, professional in appearance and effective communicators (verbal and written).
Major Responsibilities
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)
Adhere to TQA standards in accordance with company policy
Follow security procedures to prevent any unauthorized services
Integrate various company services with customer’s equipment
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering
Escalate unresolved customer issues to supervisor
Clean the premises of all debris and materials after the installation is complete
Educate customer on proper use of services and equipment
Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders
Operate communications device in accordance with company policies
Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
Adhere to industry specific, local, state and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Qualifications for Success
High School Diploma, GED and/or equivalent work experience
Valid driver’s license with satisfactory driving record within Company’s required standards
Proficient computer & software user: Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Reliable transportation
Professional references
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 – 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Knowledge/Education
Benefits May Include
Continuing education and training
Competitive compensation
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Company service vehicle during work hours
Mobile phone
Additional Information
Working Conditions
This position works face-to-face with customers
Work indoors in confined space, poorly ventilated areas such as garages, warehouses, attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
May be required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate