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Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
We are seeking an experienced Contact Center Workforce Manager with a strong background in workforce planning, forecasting and evaluation of delivery against the plan. The ideal candidate will be responsible for building forecasts for each of our global lines of businesses, budgeting labor expenses, evaluating BPO staffing efficiency, and measuring volume delivery against forecast. The candidate should have experience communicating and working with multiple BPO partners located in North America, Latin America, EMEA and APAC, to ensure delivery against the plan.
Your Role Accountabilities...
Workforce Planning:
Scheduling and Staffing:
Forecast Modeling & Budgeting:
Performance Monitoring and Reporting:
Technology and Tools:
Cross-Functional Collaboration:
Qualifications and Experience...
Personal Attributes:
If you are a strategic thinker with a passion for optimizing contact center operations and have a proven record of accomplishment in workforce management, we encourage you to apply and contribute to the success of our global organization.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $74,760.00 - $138,840.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.Full Time
$116k-161k (estimate)
03/28/2024
05/27/2024
The job skills required for Workforce Manager include Scheduling, Leadership, Workforce Management, Planning, WFM, Forecasting, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Manager positions, which can be used as a reference in future career path planning. As a Workforce Manager, it can be promoted into senior positions as a Workforce Analytics Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Manager. You can explore the career advancement for a Workforce Manager below and select your interested title to get hiring information.