Lead Slot Technician

Summary Description

The Lead Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC. 
• Work with team on projects and provide updates.
• Responsible for daily operations tasks and a shift summary.
• Provides customer service and assists guests with property and game information. 
• Responds to guest concerns in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution. 
• Maintains technical standards and procedures to ensure effective ongoing maintenance of slot machines and ETG’s. 
• Provide support on ATM’s, Promotional Kiosks, Card Printing Kiosks, Sports betting Kiosks and Table Games electronic equipment. 
• Maintains equipment to approved standards and schedules and strives for 100% game uptime. 
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. 
• Inspects all new machines and conversions kits prior to installation onto the gaming floor. 
• Performs slot machine/bank moves, installation, and reconfigurations on the gaming floor. 
• Ensures smooth and efficient operations by collaborating with the Slot Operations department and management regarding all aspects of the technical operations. 
• Reports all relevant information to management as required. 
• Troubleshoots and repairs all electronic gaming equipment to the component level. 
• Effectively communicates all operational and technical breakdowns and provide solutions to team members. 
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies. 
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.   
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience. 
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards. 
• Attends all required training meetings. 
• Assists in the training of new employees as directed. 
• Adhere to the company guidelines and regulations for Underage, Compulsive and Problem Gambling.
• Must be flexible in scheduling based 24/7 business needs. 
• Performs other tasks as assigned. 

Job Specifications

• Must be 19 years of age or older. 
• High School diploma or GED required or relevant experience. 
• Two (2) years of experience as a Slot Technician, related field or electronics degree or certification. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Prior training in a technical field is strongly preferred.
• Slot machine player tracking system installation and theory.
• Proficient with Microsoft Office Suite or related software. 
• Prior experience using Smart Phones and/or Tablet applications strongly preferred. 

Core Competencies

• Guest Focus 
• Communication Proficiency 
• Teamwork Orientation 
• Collaboration Skills 
• Flexibility 
• Problem Solving 
• Ethical Conduct 
• Decision Making 
• Stress Management/Composure

Travel Requirements

Travel is primarily local, although some out-of-area and overnight travel may be expected

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

1 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

1 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

1 Exposure to work safety hazards

3 Exposure to secondhand smoke

2 Amount of overtime/extended work hours required

Physical Effort

2 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 75 lbs.

2 Physical strength to manage routine office materials and tools

2 Dexterity of hands and fingers

2 Dexterity of feet

2 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

2 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

2 Memory, considering the amount and type of information

2 Complexity of decision making

2 Time pressure of decision making

2 Analytical thinking

2 Conceptual thinking

2 Ability to compute basic math calculation

Communication

1 Fluency in English

0 Fluency in another language

3 Verbal communication

3 Written communication

1 Non-verbal communication

Sensory Abilities

3 Ability to see

3 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

0 Ability to taste

1 Sense of touch