SLOT ATTENDANT

SUMMARY DESCRIPTION:
The Slot Attendant is responsible for providing outstanding guest service to Casino guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner.
Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns, and follows through to a resolution.
Explains various game combinations payouts and jackpots.
Resets Slots whenever necessary.
Completes manual jackpot payouts.
Refills ticket printers with voucher paper.
Makes minor repair to slot machines and related hardware.
Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
Maintains a professional work environment with supervisors and staff
Acts as a signatory on hand paid jackpots as detailed in internal controls and SOPs.
Creates player accounts and prints cards.
Assists guests in ordering beverages.
Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures.
Attends all required training meetings.
Assists in projects as directed.
Assists in the training of new team members as directed.
Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
Must be flexible in scheduling based on business needs.

Performs other tasks as assigned.

JOB SPECIFICATIONS: Education, experience, skills required, equipment used.
Must be 21 years or older.
High school diploma. GED, or relevant experience.
1 year of experience in the gaming or hospitality industry preferred.
Previous customer service experience.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software; slot systems experience a plus.
Ability to interact with mobile devices and touch screen technology.
Previous experience using Smart Phones and/or Tablets applications strongly preferred.
Demonstrates commitment to guest service excellence and ethical conduct.

CORE COMPETENCIES:
Collaboration Skills
Guest Focus
Communication Proficiency
Flexibility
Problem Solving
Ethical Conduct
Flexibility
Stress Management/Composure

TRAVEL REQUIREMENTS:
Travel is not required for this position.

WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes. Ability to secure and maintain NE Gaming License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.