Summary

SUMMARY DESCRIPTION:The Beverage Server is responsible for serving beverages to guests and assuring that the wants and needs of guests are consistently exceeded.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Provides prompt, efficient, and friendly service of drinks ordered. • Properly inputs of each order into the POS system. • Complies with all department rules, regulations, policies, procedures and internal controls and all local, state, and federal rules and regulations as they pertain to the service of liquor. • Complies with S.M.A.R.T. or T.I.P.S. training. • Prepares set-ups and properly garnishes drinks. • Retrieves used glasses. • Responsible for proper balance of server bank where applicable. • Attends periodic meetings and training sessions.• Promotes positive public and employee relations. • Presents oneself in a neat and clean appearance at all times. • Performs other duties as assigned.

JOB SPECIFICATIONS: Education, experience, skills required, equipment used.• Must be 19 years or older.• High school Diploma or education equivalent required.• Previous customer service experience preferred.• Ability to interact with mobile devices and touch screen technology.• Previous experience using Smart Phones and/or Tablets applications strongly preferred.• Demonstrates commitment to guest service excellence and ethical conduct.

CORE COMPETENCIES: • Collaboration Skills• Guest Focus• Communication Proficiency• Flexibility• Problem Solving• Ethical Conduct• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? ServSafe, Alcohol Awareness

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces2 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights2 Exposure to work safety hazards1 Exposure to secondhand smoke1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place2 Ability to lift up to 50 lbs.2 Physical strength to handle routine kitchen materials and tools3 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks1 Memory, considering the amount and type of information1 Complexity of decision making1 Time pressure of decision making1 Analytical thinking1 Conceptual thinking1 Ability to compute basic math calculations

COMMUNICATION:1 Fluency in English1 Fluency in another language preferred.1 Verbal communication1 Written communication1 Non-verbal communication

SENSORY ABILITIES:1 Ability to see1 Ability to distinguish colors1 Ability to hear1 Ability to smell1 Ability to taste1 Sense of touch