Summary of Position:

This position focuses on the supervision function of on-site services to WARDJet customers including machine installations, service calls and warranty visits.

Duties and Responsibilities of the position include but are not limited to:

· Maintain an ongoing installation schedule balancing installer skills, availability and job requirements with specific focus on the customer and the technician’s personal status.

· Manage the total capacity of installers (includes others available) to fulfill WARDJet’s requirements and enable the regular rotation of personnel.

· Communicate with the installation team as and when required to ensure smooth and professional outcomes.

· Resolve (manage) all installation problems effectively utilizing the total WARDJet team available.

· Create standardization of the installation processes. Installers are one of our primary “face to the customer” roles and critical to our continued sales growth.

· Ensuring corrective actions identified in the field are implemented effectively.

· Ensuring that the installation and service process is documented, and signed off in report form for timeous invoicing.

· Creating standardized, ongoing training for our installation team and maintaining the skills matrix.

· Perform on-site installations and service visits (both domestic and international) as needed.

· Functions in Technical Support as and when required.

· Represent WARDJet professionally in all respects.

· Other duties as assigned.

Knowledge, Skills, and Abilities:

· Minimum of an Associate degree, technical school, or equivalent experience.

· Familiar with CNC controllers.

· Excellent customer service skills.

· Basic electrical, plumbing, and fabrication skills.

· Excellent computer hardware and software knowledge.

· Ability to read and follow drawings accurately.

· Self-motivated and focused on the job at hand.

· Strong training skills.

· Attention to detail and a desire for quality.

· Willing to work in a shop environment.

· Able to think logically and troubleshoot problems.

· Ability to follow directions and complete tasks.

· Excellent organizational and time management skills.

· Dependable and trustworthy.

· Ability to prioritize tasks and follow through to successful completion.

Other Requirements:

· Regular attendance is required. The employee is required physically to be at the WARDJet facility during their scheduled work hours unless approved otherwise by their supervisor.

· A valid driver’s license.

· Able to lift a minimum of 50 pounds.

· Able to sit for long periods.

· Able to use the computer for long periods.

· Able to stand for long periods.

· Sufficient mobility to perform job successfully.

· Comply with all company safety rules and regulations.

· Must provide own hand tools and toolbox.

· Able and willing to work overtime with little to no forewarning.

· Able to run an overhead crane and operate a forklift.

· Maintain a valid passport.

· Able to rent a car.

· Approximately 50% of the job will be travel.

Job Type: Full-time

Pay: $77,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have a valid US Passport?

Experience:

• CNC: 3 years (Required)
• Electrical wiring: 1 year (Required)
• Plumbing: 1 year (Required)

Ability to Relocate:

• Tallmadge, OH 44278: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person