What you'll do

● Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients

● Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)

● Support with in person and video assisted eye exam appointments as available

● Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training

● Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience

Efficiently manage the flow of our patients through the eye exam process

● Provide support to the doctor in maintaining meticulous and accurate records of data collected

● Help with the preparation of reports to other medical professionals as needed

● Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company procedures

● Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed

● Support the retail sales team as directed by the Store Leader

Who you are

● Professional, articulate, and have a compassionate approach to patient care

● A team player who’s effective and efficient when collaborating and communicating with doctors, the store team, and patients

● Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow

● Able to think outside of the box when needed

● Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications

● Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting

Extra credit

● 1 years of experience in a medical environment supporting doctors

● Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings. (Patients have questions, and we always like to have answers.)

● Working knowledge of G Suite

● Previous work experience with optometry, electronic health records, or medical care

● Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)

● Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health savings account
• On-the-job training
• Referral program
• Relocation assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No nights
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Somerville, MA 02145 (Required)

Work Location: In person