The Wellness Coordinator serves as the leader and guide to our Resident Care associates with a focus on promoting resident well-being, family satisfaction and exceptional care. Through assessments, training, medication management and daily rounds, our Wellness Coordinators ensure that our residents’ are leading healthy and happy lives. Our Wellness Coordinators oversee our Caregivers and Med Techs, ensuring opportunities for their professional growth and development and creating a positive and supportive team environment. Our Wellness Coordinators are the front line leaders of the Resident Care team and report to the Resident Care Manager. They value the satisfaction that comes from enhancing the quality of life of our residents and the relationships they establish with them.

Our Resident Care Department provides individualized care to seniors who require assistance with personal tasks. Our care associates assist residents with their everyday needs such as bathing, toileting, dressing, mobility, medication administration, and engagement in social activities. Through constant compassion, patience, and understanding, they strive to maintain resident independence and dignity.

Main Job Tasks and Responsibilities:

• Ensure appropriate staff coverage through hiring, staff scheduling, and daily assignments.
• Manage Resident Care payroll, progressive counselling, motivation, performance appraisals, coaching, training, and recognition.
• Lead the Caregivers and Med Techs by setting a positive example, being visible, involved, accessible, and helping our associates with their professional growth.
• Maintain the Resident Care budget as it pertains to staff hours, supplies, and care levels under the direction of the Resident Care Manager.
• Assist the Resident Care Manager with assessments for prospective and current residents.
• Work with the Resident Care Manager on maintaining accurate service plans.
• Communicate with all levels of the community and handle multiple tasks and priorities along with making responsible choices and decisions in a resident’s best interest
• Motivate staff to assist the Life Enrichment team to ensure residents are involved in activities.
• Follow up with resident concerns or health issues and participate in care conferences with resident families to communicate changes in health and behaviours in the residents.
• Maintain all federal, state, and local regulatory compliance for our licensed assisted living and memory care communities.
• Administer and assist with medication management using eMAR to assure that all residents are receiving the correct medication at the proper time.
• Participate in the on-call rotation within the department.
• Assist with all other duties as assigned by the Resident Care Manager.

At Waltonwood, we are all a part of a team that is here to serve the residents living in our communities. Our residents count on us every hour of every day. As such, we expect all associates and Department Heads alike to be willing to lend a helping hand to co-workers, direct reports, and supervisors, whether it is in their specific department or another unrelated to their day-to-day responsibilities. Department Heads need to keep the best interests of the residents and other associates in mind and be an active participants in accomplishing team, community, and company goals. This is all a part of leadership. Our Department Heads are leaders in our communities and organization as a whole. We expect our leaders to lead by example, demonstrate integrity and character, lead innovation and change while inspiring and developing associates throughout the organization.

Competencies:

• Patience – Works hard to understand the people and process before making judgements and acting. Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows established processes well.
• Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining the trust and respect of customers.
• Passion for Seniors – Feels strong about working with the senior population. Has a drive to go above and beyond for seniors. Typically this comes from a personal experience or prior work experience in a senior citizen setting.
• Integrity and Trust – Do what they say they will do, does not take the easy road, and does not misrepresent themselves for personal gain. Always does the right thing, even when it does not benefit them directly.

Job Requirements:

• Associates or Bachelor’s degree in the related field is required.
• CPR certification is required.
• Proficiency in Microsoft Office and other computer applications is required.
• LPN is required in North Carolina. Prefered in MI and VA.
• Previous leadership and staff scheduling experience required.
• Previous experience working in an assisted living or memory care community is preferred.
• Able to work weekends and holidays as needed, sharing the Manager on Duty responsibilities.

Physical Requirements:

• Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Ability to follow written and oral instructions and procedures.
• Associates in this role are occasionally exposed to hot water and cleaning chemicals.
• Ability to reach, bend, twist, squat, kneel, push and pull.
• Ability to lift/carry up to 50 pounds. 80 pounds of pressure may be placed on the associate through transfers using transfer belts or mechanical assists.
• Ability to perform repetitive movements including simple grasping, pushing, pulling and fine manipulation.
• Constant standing and walking.