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Concierges are the first and last impression of our communities as well as administrative support providers for community leadership. They are responsible for providing top of the line customer service and hospitality within every interaction including greeting and directing residents and visitors, answering external and internal calls, and assisting with day-to-day inquiries and requests. Concierges help improve and maintain the community's overall comfort, quality, and efficiency by providing administrative and clerical support and applying safety, security, and emergency procedures. This position reports to the Business Office Manager and is part of the Administrative team. Our Concierges are the social center of our communities, forming strong bonds with our residents and their families through their daily interaction and support. They value the positive impact they have on our residents’ lives and the fulfilling relationships they gain in return.
Our Administrative Department is the backbone of the community, ensuring day to day operations are running smoothly and that our residents are happy and safe in their homes. They work closely with all departments in the community, advocate on behalf of the residents, and solve any problems that arise. In our department, staying upbeat and positive, exhibiting dedicated customer service and teamwork, and executing follow-through are critical to meeting the needs of our residents.
Main Job Tasks and Responsibilities:
At Waltonwood, we are all a part of a team who are here to serve the residents living in our communities. Our residents count on us every hour of every day. First and foremost, we expect our associates to have regular attendance; defined as being on time and present to all scheduled shifts, for the entire shift. Our associates need to value the importance of timeliness, punctuality, and dependability, and how the lack of these critical elements affects others in the workplace and the overall community operations. We expect all associates to be willing to lend a helping hand to co-workers, direct reports, and supervisors, whether it is one of their typical job responsibilities or not. This includes welcoming new associates and residents into the community, and making them feel at home. Associates need to keep the best interests of the residents and other associates in mind, and be an active participant in accomplishing team, community, and company goals.
Competencies:
Job Requirements:
Physical Requirements:
Part Time
$38k-49k (estimate)
03/24/2024
07/03/2024