Role and Responsibilities:1. Greet and assist patient in a friendly, courteous and professional manner2. Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.3. Collect payments and co-payments, keeping an accurate ledger of both; balancing ledgers and deposit daily4. Answer incoming phone calls and schedule appointments in APM system5. Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate6. Fax and/or scan confidential patient information7. Communicate with physicians and nurses to create an efficient work environment8. Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record9. Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, access unfished calls, use text template(s) view task(s) create new task(s) and other competencies as required by department10. Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow11. Train other PSRs when necessary12. Protect the confidentiality of patient’s personal, financial, and medical information13. Other duties as assigned by the department manager, lead receptionist or physicianQualifications and Education Requirements:1. Minimum of a High School diploma or equivalent2. Self-starter with a positive attitude, willing to learn and work as a team with excellent public relation and customer service skills!3. Ability to adapt to quickly changing situations and handle stressful situations calmly and competently.4. Excellent telephone and public relations skills with pleasing telephone voice. Ability to type and spell accurately.5. Demonstrates strong communication and organized skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast-paced environment6. Capable of learning complex computerized appointment scheduling systems7. Demonstrate and maintain strong team building skills8. Employee performs routine, and some non-routine, continuous and repetitive work9. Excellent computer, verbal and written communication skills10. Spanish Language skills preferredSupervisory Responsibilities: NonePhysical Demands: Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbsPosition Type/Expected Hours to work: Medical office position working a weekly schedule Monday through Friday, 40 hours per weekOther Duties: As assigned