Store Receptionist Responsibilities:

The essential duties for this position include but are not limited to:

• Demonstrates a positive attitude towards customers and coworkers.
• Answers telephones in a courteous manner and takes clear messages for salespersons/store staff/Store Manager as needed.
• Assists Store Manager in escalated customer service issues.
• Assists customers with questions in person and over phone.
• Processes load outs for customers.
• Notifies customers of incoming merchandise when it arrives.
• Schedules customer deliveries and types up delivery sheets.
• Assists main office with variety of sale and store operation questions.
• Reviews invoices for accuracy.
• Processes and distributes interoffice memos.
• Makes copies and sorts new forms, financing explanation sheets, etc.
• Types up letters/memos for office/Store Manager, as necessary.
• Assists in processing financing information for customers and running financing when furniture is delivered/loaded out.
• Processes merchandise returns and assists in submitting credit vouchers.
• Assists Store Manager with monthly sales, inventory, and office reports.
• Shops for office supplies when necessary.
• Makes as needed arrangements and preparations for store meetings.
• Schedules various appointments, maintains calendar, and allocates supervisor’s time.
• Friendly, passionate, and committed to following our company mission.
• Supportive to a work environment where everyone is proud to work.
• Consistently on-time to work schedules and shifts.
• Knows company policies and procedures.
• Attends training sessions and department meetings as required.

Qualifications:

• Good customer service, communication and teamwork skills.
• Prior customer service experience, specifically working with the public, is required.
• Prior experience working as a receptionist or customer service representative is preferred.
• This position regularly requires the ability to but not limited to standing, sitting, walking, lifting, carrying, pushing, pulling, balancing, stooping, and reaching.

Schedule:

This is a full-time position located in Coeur d' Alene, ID with a work schedule of Tuesday through Saturday. The hours in general are 9:30 a.m. to 6:00 p.m. On Sundays, 10:30 a.m. to 5:00 p.m.

Compensation & Benefits

• The pay range is $17-$18 per hour depending on experience.
• Sick time (available to use after 90 days or as defined by State law)
• Employee Discounts (available after 6 Months)
• Vacation time (available after one year)
• Holiday Pay (available after 6 months)
• Health Insurance (available to enroll between 60-90 days)
• Employee Referral (available after hired, earn up to $1,000 for each successful referral)

Other:

This job description is not designed to provide a comprehensive list of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Walker’s Furniture, Inc. is an equal opportunity employer and is committed to providing surroundings that are free from all forms of unlawful discrimination and harassment based on race, color, creed, sex, sexual orientation, gender identity, religion, pregnancy, marital status, national origin, age, disability (physical or mental), genetic information (including family and medical history), or any other basis prohibited by local, state, or federal law. These protections extend to all Walker’s practices and decisions, including hiring, promoting, transferring, and training.

Walker’s Furniture, Inc. will make reasonable accommodations for qualified individuals with disabilities, unless doing so will create an undue hardship on the organization, taking into consideration the nature and cost of the accommodation needed, the employer’s financial resources, and the impact of the needed accommodation on the operation and on other employees and our customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Application Question(s):

• What days are you available to work? The schedule for this role is 5 days a week schedule. With possible weekends

Experience:

• receptionist: 1 year (Preferred)
• customer service (working with the public): 3 years (Required)

Ability to Relocate:

• Moses Lake, WA 98837: Relocate before starting work (Required)

Work Location: In person