Job Title: Beverage Server

Function: Food and Beverage

Department: Beverage

Reports To: Beverage Supervisor

Position Summary: Briefly describe the job's primary purpose or contribution to the department or organization.

Provide excellent and accurate drink service in a timely manner and assure a memorable and safe gaming experience

Essential Duties and Responsibilities: List the job's most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually, or any that may occur at irregular intervals.

• Responsible for taking orders from guests and returning orders in a timely manner.
• Provide exceptional friendly, helpful, and courteous guest service.
• Maintain overall cleanliness and visual presentation of bar areas and equipment. Assist other departments in maintaining overall cleanliness of all casino areas.
• Use of all bar equipment, Micros, and Easy Bar System.
• Responsible to have knowledge of guest limitations and company policy and procedure regarding alcohol and serving limitations.
• Assures an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Supports current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

• Must be friendly, helpful, and courteous in dealing with guests at all times.
• Must be able to stand for up to eight (8) consecutive hours.
• Must be able to carry a full tray of drinks at up to an average of 25lbs. per tray.
• Ability to use sound judgment in analyzing guest behaviors to determine their level of potential intoxication. Able to handle situations that may arise due to intoxication.
• Knowledge of sanitation and health department regulations for safe handling of food and alcohol.
• Knowledge of all bar equipment, Easy Bar System, basic mathematical functions, and the ability to accurately count money.
• Knowledge of Alcohol Beverage Control laws and regulations, gaming laws, and acceptable standards for serving alcohol including intervention procedures.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Job Specific Knowledge: The use of practical procedures and knowledge, specialized techniques, and learned skills.

• Moderate - Applies well defined standards and procedures, with occasional deviations. Skill in the use of computer systems or equipment may be required. Typically requires High school diploma or general education degree (GED); or six months related experience and/or training or equivalent combination of education and experience.

Managerial Knowledge: The planning, coordinating, directing, and controlling activities and resources associated with the organization or function.

• Individual Contributor – Performance of job tasks(s) is highly specific and not involving leadership or direction of others.

Human Relations Skills: The active (either face-to-face or telephone) interpersonal skills needed to facilitate relationships with other people either within (co-workers) or outside (customers, vendors) the organization.

• Important – Skills of persuasiveness or assertiveness, as well as sensitivity to the other person’s point of view are required to influence behavior, change an opinion, or turn a situation around. Required in positions consisting of influencing people or reviewing the work of others.

Thinking: The scope the person must think to perform the essential functions of the position.

• Routine – Thinking within well-defined, but includes diversified procedures. There are many precedents covering most situations and/or readily available assistance.

Decision Making: The degree of decision making authority/autonomy required to perform the essential functions.

• Moderate – Practices and procedures covered by precedents or well-defined policies, and supervisory review.

Scope: The breadth/scope of impact across the company this position has in performing the essential functions.

• Low – Results affect a unit of the department or may be externally focused and affect a limited segment of customers.

Impact: The degree to which this position affects or brings about the results expected of their department or function.

• Contributory – One of a few positions which contribute significantly to the end results expected of the unit or function or provide advisory/other important supporting services for use by others in achieving results.

Physical Demands:

Up to 100% Standing

Up to 100% Walking

Less than 25% Sitting

50% - 75% Climbing

Less than 25% Using hands/fingers to handle or feel

50% - 75% Reaching with hands and arms

Less than 25% Stooping, kneeling, crouching, or crawling

Up to 100% Lifting < 25 lbs

Less than 25% Lifting > 25 lbs

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Illinois Gaming Board.
• Must wear slip-resistant shoes.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Signature: Date:

Problem Solving: The level of problem solving complexity required of the person in performing the essential functions.

• Varied – Differing situations requiring search for solutions within area of known things.

Job Types: Full-time, Part-time

Pay: $8.40 - $9.90 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Restaurant type:

• Bar

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person