Waldorf Astoria is looking for an In-Room Dining Order Taker / Server to join the Food and Beverage Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets.

This includes the 3-meal restaurant, bar, and in-room dining.

• Classification : Full-Time
• Shift : AM and PM - must have availability to work weekdays, weekends, and holidays.

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What will I be doing?

As an In-Room Dining Order Taker / Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, this includes but is not limited to :

• Answer guest telephone requests for breakfast, lunch, dinner and overnight orders
• Arrange amenity assignments and deliveries
• Update guests' preferences
• Organize the office and assist the In-Room Dining team members in daily operations
• Provide excellent service at all times to all of our guests
• Make sure that all silver and glasses are wiped and spotless
• Mark tables appropriately to food order for each course
• Set up tables according to Speed sheet or coordinators instructions
• Anticipate guest needs, as to where guests will never have to ask for anything
• Delivery of guest orders using a cart and / or a tray
• Frequently walksthe floors to retrieve trays and tables from corridors and rooms
• Empty dirty dishes to dishwasher area, change soiled linen
• Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails
• Open and close checks correctly and make sure that reports match correctly by the end of the shift
• Communicate effectively with servers and chefs on special orders
• Check on daily amenities ordering, assigning of rooms, deliveries and charges
• Deliver all checks and report to the appropriate place at the end of a shift according to rules
• Perform side work duties

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.

This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams : Best-in-Class PTO

Go Hilton Travel Discount Program

Hotel rates as low as $40 / night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support

Flexible Schedules Access to your pay when you need it

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Last updated : 2024-04-28