Job Summary: Helps patients schedule appointments in our clinic, providing professional and courteous service. Answers phones promptly and accurately processes patient requests. Requires excellent customer service and phone skills.

Education/Experience: High school diploma or equivalent with one year of office or clerical work experience in customer service. Experience in a fast-paced environment, answering phones, and using electronic messaging. Knowledge of medical terminology preferred. Spanish fluency preferred.

Licensure, Certification, and/or Registration: Passing score on a departmental data entry test required.

Essential Functions:

1. Uses computer programs to schedule, update, and cancel appointments following guidelines.
2. Ensures accurate registration data, billing, and statistical information following departmental policies.
3. Collaborates with co-workers to complete tasks, aiming to meet abandoned call rate targets.
4. Screens calls promptly, delivers clear messages, documents scheduling information, and communicates effectively with clinical departments.
5. Assists with completing forms, understands insurance documentation requirements, and obtains referring clinic documentation.
6. Contributes to department success by improving customer service methods and problem-solving.
7. Acts as a liaison between patients, medical staff, and outside agencies, anticipating workflow needs.
8. Performs other assigned duties.

Skills/Qualifications:

• Excellent oral and written communication skills.
• Ability to multitask.
• Effective problem-solving skills in stressful situations.
• Maintains a positive attitude.
• Builds professional relationships with patients, physicians, co-workers, and supervisors.

Work Environment: Medical office setting.

Physical Requirements:

• Standing, walking, sitting, bending, reaching, finger dexterity.
• Talking, hearing, seeing.
• Lifting up to 20 lbs.