Job Summary: Ensures efficient and professional banquet/catering service while maintaining high customer service standards. Acts as the main contact for events, overseeing 2-10 employees and managing all aspects of events. Collaborates with clients to meet their needs and resolve concerns.

Education/Experience: High school diploma or GED required. Customer service experience necessary, with banquet/catering experience preferred.

Licensure, Certification, and/or Registration: Valid North Carolina driver's license required for company vehicle use.

Essential Functions:

1. Fully integrates within the organization, working towards departmental financial goals.
2. Prioritizes customer satisfaction.
3. Ensures adherence to food safety and workplace safety standards.
4. Meets or exceeds departmental operational standards.
5. Fosters a positive team environment.
6. Collaborates with chefs and production managers to enhance operations and create innovative menus.
7. Adheres to work schedule and stays updated on assignments and upcoming functions.
8. Sets up tables and ensures proper presentation and supplies.
9. Prepares and serves food and beverages, maintaining service standards and cleanliness.
10. Assists in cleaning and organizing function spaces.
11. Familiar with safety and emergency procedures, reports incidents promptly.
12. Maintains a professional appearance and promotes goodwill through courteous and helpful interactions.
13. Performs additional duties as required.

Skills/Qualifications: Ability to stand for long periods and lift up to 20 pounds. Effective communication in English. Willingness to work flexible hours, including nights, weekends, and holidays.

Work Environment: Clean, well-lit, fast-paced environment with occasional long hours and interruptions.

Physical Requirements: Varied activities including standing, walking, sitting, bending, reaching, finger and hand dexterity, talking, hearing, and seeing. Lifts up to 20 lbs. to 100 lbs. depending on the task.