Overview

POSITION TITLE (Oracle title)

SENIOR ADMINISTRATOR

WORKING TITLE

Senior Administrator-Quality Services

SCHOOL/DEPARTMENT

Technology Services Division

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Senior Administrator-Band 3

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is available for a Hybrid Telework workweek

POSITION PURPOSE:

Provides internal consulting and support services to ensure that processes, procedures, and methodologies are developed, documented, communicated, and used in order to effectively direct the work of the division. Oversees the collection and reporting of performance metrics designed to inform division leadership decisions, to determine the effectiveness and efficiency of division operations, and to monitor progress toward achieving targeted improvements. Maintains compliance with state law and school board policy, drafts technology policies and guidelines, and establishes processes, tools, measures, and reporting methods for monitoring customer satisfaction for the major services of the division.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office specifically Word, Excel, and Power Point; Google Apps;

• Knowledge of quality concepts and process structured organizations;
• Knowledge of Wake County Public School System (WCPSS) business operations, state and local law and school board policy;
• Ability to establish and monitor processes, procedures, work practices and methods;
• Ability to develop and maintain good working relationships with internal and external customers;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, community partners, vendors, and contractors.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree in technical or business field (e.g. computer science, engineering, accounting, business or mathematics) or equivalent work experience.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience in a supervisory level position with responsibility for delivering support services in such areas as technology, accounting, HR, etc.;
• Project management experience (demonstrated skills in verbal/written communications, high commitment to achieving goal and plans, strong interpersonal, negotiating and influencing skills, and excellent planning and organization skills);
• Performs all necessary functions related to e-rate funding for the district, as required, including determining appropriate filings, ensuring compliance with current regulations, and communication with district stakeholders Support the division’s efforts to define and improve processes, to inform decisions through meaningful metrics, and to increase effectiveness and efficiencies of initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE:4/2024

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.