POSITION TITLE (Oracle title)

ADMINISTRATOR

WORKING TITLE

Administrator-Operations Manager

SCHOOL/DEPARTMENT

Maintenance and Operations

LOCATION

Rock Quarry Road, Raleigh, NC

PAY GRADE

Administrator Band 4

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek

POSITION PURPOSE:

Oversees the operations of the customer service call center for Maintenance and Operations. Analyzes and implements system wide process improvements for all areas of Maintenance and Operations. Serves as the primary point of contact for the department's safety and technical training programs. Manages maintenance excellence initiatives and special projects as assigned by the Senior Director of Maintenance and Operations.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Comprehensive knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps; project management software; building automation software;

• Knowledge of Occupational Safety and Health Administration (OSHA) requirements;

• Critical thinking and problem-solving skills; organizational skills;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to be proactive and apply technical knowledge to improve deliverables, providing attention to detail to minimize errors;

• Ability to accurately read, interpret, comprehend, and comply with WCPSS and departmental procedures;

• Ability to work well within a team environment that values an open exchange of ideas;

• Ability to establish and maintain effective working relationships with school system staff, external agencies, and vendors.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelors degree in Business, Facilities Management, Community Education, or related degree from a regionally accredited college or university;

• Five years of experience in a directly related field;

• Other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

• Must hold and maintain a valid motor vehicle operators license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:

• Familiarity with continuous improvement processes;

• Working knowledge of IBM Maximo software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assumes responsibilities and management of Maintenance and Operations processing technicians and operations of the customer service call center regarding accuracy of work, data management, running reports, and addressing customer needs.

2. Provides analysis and recommendations to directors and supervisors on process improvement relating to Maintenance and Operations processes, resources, and mission requirements.

3. Assesses safety and technical training needs. Implements training program and oversees training database.

4. Facilitates maintenance excellence professional learning team by establishing common mission, vision, values, and goals. Oversees team's implementation of recommendations.

5. Prepares joint use invoices. Mediates and resolves joint use issues within the Wake County Public School Systems (WCPSS) guidelines.

6. Provides customer interface with central services staff, school staff, and other stakeholders.

7. Manages work orders, contracts, estimates, feasibility studies, and long-range planning.

8. Prepares and distributes reports, as needed.

9. Complies with WCPSS procedures, policies, and safe work practices.

10. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This position operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires driving automotive equipment. Travel is required to schools, central services offices, and locations within Wake County.

EFFECTIVE DATE: 11/2023

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.