Waikiki Monarch Hotel Maintenance Technician

Department: Waikiki Monarch Hotel

Reports to: Guest Service Manager

Starting at $16/Hr

Status: Non-Exempt

1. Job Purpose/Objective:

   • This position is responsible for general maintenance at the Waikiki Monarch Hotel and ensures that hotel maintenance standards are achieved; the hotel Maintenance Technician must perform a variety of tasks; from preventative maintenance to repair. The hotel Maintenance Technician must strive to keep the hotel at a level of high quality. This is a part-time position, and the Technician must be able to work a flexible schedule and be on emergency call.

2. Essential Job Functions: 

   Incumbent may perform any or all the following:

   • Must be able to oversee property public space and guest rooms
   • Preventative maintenance must be performed to prevent breakdowns
   • Must own and bring own tools to the job
   • Must work well without constant supervision
   • Must be able to respond and handle all customer complaints in a timely manner
   • Knowledge of hotel safety requirements
   • Knowledge in repairs
   • Maintenance experience in plumbing, refrigeration, electrical, A/C, tiling, painting, repairing bathroom fixtures, etc.
   • Extensive knowledge of electrical and plumbing systems
   • Common tasks include painting, electrical accessory replacements and repair, and simple wiring
   • Air conditioners must be maintained to manufacturer standards
   • Follow up on all Fire / Safety equipment maintenance / replacement
   • Refurbishing of chairs, tables, doors, windows, and counters in order to keep it maintained for a long time
   • Hotel maintenance workers must respond to guest complaints or issues in a timely manner and must also fulfill work orders issued by Guest Services and / or Housekeeping
   • Required to complete daily rounds, checking on basic hotel accommodations and identifying and reporting any problems
3. Physical Demands:
   • Medium work- exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
   • Balancing, stooping, kneeling, reaching frequently when working
   • Standing and walking for long periods of time
   • Pushing, pulling, lifting, and grasping frequently to perform work duties
   • Expressing or exchanging ideas by means of the spoken word. Must be able to convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
   • Ability to receive detailed information through oral communication
   • The worker is required to have visual acuity to perform an activity such as operating machines, performing mechanical or skilled trades tasks such as maintenance mechanics
   • Worker is subject to hazards, includes electrical current, working on scaffolding or high places, exposure to high heat or exposure to chemicals
4. Supervision: 
   • This position does not supervise other employees
   • This position does not make work assignments and/or checks the work of others
5. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.
   • High school diploma, GED, or 3 months or more of maintenance experience or training or equivalent combination of education and experience
   • Have a flexible schedule (able to work weekend and holidays)
   • Be available for part-time work
   • Excellent team player, able to work with a variety of different people
   • Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjust plans to meet changing needs
   • Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
   • Handles customer question and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
   • Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues
   • Develops realistic plans, set goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others
   • Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge skills up-to-date, turns mistakes into learning opportunities
   • Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines
   • Promotes mutual respect, keeps workplace clean and safe, supports safety programs

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.