Technical Support

Wadsworth Control Systems is the original designer and builder greenhouse automation equipment in North America. We are a small, family-owned business seeking a Technical Support person to support our various control options from the sale through post installation grower support.

This is an in-office position.

· Support customers over the phone and e-mail

· Record and track support issues

· Assist with testing controls prior to shipment

· Share after-hours emergency support phone with other tech-support staff

· Process RGAs

· Inspect and repair returned products

· Intermediate electrical knowledge and ability to interpret electrical schematics

· Basic knowledge of mechanical systems and ability to interpret mechanical schematics

• Experience reading technical documentation

· Professional phone and e-mail communication

· Patient, with a calm demeanor

• Detailed record-keeping and note-taking abilities
• Typing skills
• Ability to communicate effectively with people of varying levels of technical knowledge

· Ability to use and instruct others in the use of a digital multi-meter

• Ability to create, follow, and improve procedures
• Work with hand tools and wire products
• Computer skills (MS Office, TeamViewer, help desk software)
• Problem solving skills and logical thinking
• Ability to stay focused and manage multiple tasks with frequent interruptions
• Ability to differentiate between colors in order to wire and troubleshoot equipment

· Associates Degree in Electrical Technology or similar

· Experience with computer ticketing and support systems

· Networking and IT knowledge

· Construction/Trades experience

· Experience with automated controls

· Experience with ERP software

Compensation and Benefits:

· As required by the Colorado Equal Pay Transparency Act, Wadsworth Control Systems provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $52,000- $56,160 ($25- $27/hour)

· Health insurance

• Dental insurance
• Vision insurance
• 401k matching (4%)
• Life insurance
• Short term disability
• Denver Botanic Gardens corporate membership
• 15 days PTO and 9 paid holidays
• Costco membership

Wadsworth Control Systems is an equal opportunity employer and committed to creating a diverse environment. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national identity, disability, age or veteran status. We cultivate an inclusive culture.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Arvada, CO 80002 (Required)

Ability to Relocate:

• Arvada, CO 80002: Relocate before starting work (Preferred)

Work Location: In person