Position Title: Sign Shop Manager

Job Description:-

• The Sign Shop Manager is under the direct supervision of the President, Vice President, and General Manager of the company.

• The sign shop manager oversees several direct reports and freelancers relating to the daily workings of the sign shop.

• It is the sign shop manager's responsibility to hire, train, supervise, and evaluate employees as well as prepare their work schedules and tasks.

• It is the manager's role to make sure customer service is the top priority making sure customers leave happy, will return, and also leave a good review and recommendation for other customers.

• The manager ensures all staff adhere to safety standards, policies & procedures. All ordering, recording, and managing inventory as well as sales and earnings are monitored by the manager.

Working Hours:-

• The Sign Shop is open Monday- Friday from 8:00 am - 5:00 pm. The manager reports to the Sign Shop office before the start of the day and is prepared to start work at 8:00 am and end the day at 5:00 pm. Often, the manager will have to come in early, stay later, and also come in on weekends as needed. This will pertain to jobs that are approved, two shows and other events.

Working Conditions/Physical Requirements:-

• Standing/walking 50% of the day on hard surfaces.

• Bending, lying on back & Stair stepping.

• Shop equipment - use of a bucket lift and scissor lift required.

• Shop/Office Environment - Your time is split between the office environment on the computer and also the install bay.

• Hearing - must be able to hear people speak

• Vision - must be able to see details within one foot and objects up to 30 feet away. Eye protection and steel-toe shoes are occasionally required.

Responsibilities:-

• The sign shop manager is responsible for all day-to-day activities as well as all equipment pertaining to the sign shop. This includes PCs, an HP Laser printer, Versaworks software, large format printers, laminators, and also purchase info, contracts, and warranties.

• The sign shop manager also needs to ensure all job information is organized and filed accordingly and saved on the server as well in the email software. The manager will support the activities of the company, as well as phone calls and website inquiries, and is in charge of all customer jobs, interactions, issues, and disputes that may arise.

• This includes the creation and installation of truck lettering, partial/full wraps, banners, yard signs, company's fleet wraps, signage, and marketing materials as well as media for tow shows and other events.

• The manager also oversees all internal printing/invoices, some branding, and all departmental needs within the organization. In addition, the manager will ensure the designers store all job information on the server and organize all sign shop files so it is easily accessible for reference for future jobs and any issues.

Responsibilities include but are not limited to:-

• 4-year degree or equivalent experience

• Maintaining an overall management style that follows company best practices.

• Recruit, hire, and retain a passionate sign shop team that is knowledgeable and experts in our field

• Ensuring all staff adhere to safety standards, company policies, and procedures.

• Invest in training to enhance skills and capabilities. Cross-train personnel to assist in backing up this position,

• Addressing employee disputes, questions, and concerns

• Manage conflict and lead and hold others accountable

• Motivating employees to provide excellent customer service and make sales.

• Demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way.

• The manager oversees all financials for the sign shop, pricing, general marketing and social channels.

• Ensuring the shop is adequately stocked, clean, and visually appealing.

• Responding to customer complaints and concerns in a professional manner.

• Knowledge of customer service experience and building that experience with the shop in the areas of: sales trends, inventory management, pricing & promotional strategies.

• Make business decisions by assessing market competition, understanding guest insights, and feedback

• Leverage your reports and stats(financial, operational, social media) to understand the business and make decisions

• Strong interpersonal and communication skills, strong cognitive skills, including problem analysis, decision making, financial, and quantitative analysis

• Manage conflict and lead and hold others accountable

• Manage workload and prioritize tasks independently

• Maintain appropriate dress and personal appearance standards

Benefits:-

• 401(k)

• 401(k) matching

• Dental Insurance

• Employee discount

• Fully paid Health insurance

• Life insurance

• Paid time off - up to 6 weeks off!

• Vision insurance

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