Vyve Broadband

Retail Sales Representative

Customer Experience - Mt. Shasta, CA - Full Time

Performs all duties of Retail Sales Agent as necessary including :

• Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
• Accurately explains bills and Company policies and procedures concerning prices, billing and service
• Determines customer needs and educates customer in order to sell or upgrade services
• Accurately documents all sales / order activity via online database system
• Processes customer payments accurately and balances daily transactions according to established cash management procedures
• Collects delinquent accounts
• Demonstrates integrity while accessing customer databases and / or paper reference material to locate customer records and research account history
• Issues, receives, and maintains records of customer-premise equipment
• Troubleshoots service-related problems with customers; tests customer-premise equipment
• May contact customers regarding company services
• Exercises positive and cooperative behavior that promotes teamwork* Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
• Resolves customer issues of a complex nature
• Demonstrates a strong passion for selling Vyve products and services
• Meets and exceeds monthly revenue sales targets
• Generates and / or maintains departmental reports as required
• Serves as a mentor to other team members, providing instruction, support and direction
• Performs other duties as assigned
• Ability to travel as needed
• 2 years in customer service and / or sales industry; phone or face-to-face contact with consumers.
• Ability to handle multiple tasks
• Ability to toggle between several different programs and not get overwhelmed
• Strong organization and time management skills
• Excellent interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation
• Use of computers, keyboards and software applications
• Ability to type 35 wpm
• High School Diploma or GED
• Bi-lingual (preferred)

Apply : Retail Sales Representative

Required fields First name* Last name* Email address* Location Phone number* Resume* or

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or

Paste your resume here or

The following questions are entirely optional. To comply with government Equal Employment Opportunity and / or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data.

This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law.

Your voluntary cooperation would be appreciated. . Gender Race / Ethnicity Invitation for Job Applicants to Self-Identify as a U.S. Veteran

• A disabled veteran is one of the following :
• a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• a person who was discharged or released from active duty because of a service-connected disability.
• A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

• An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

I AM NOT A PROTECTED VETERAN

I DONT WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305

OMB Control Number 1250-0005

Expires 5 / 31 / 2023 We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.

S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

• Disabilities include, but are not limited to : *
• Autism
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV / AIDS
• Blind or low vision
• Cancer
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or hard of hearing
• Depression or anxiety
• Diabetes
• Epilepsy
• Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
• Intellectual disability
• Missing limbs or partially missing limbs
• Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
• Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Please check one of the boxes below : YES, I HAVE A DISABILITY, OR HAVE A HISTORY / RECORD OF HAVING A DISABILITY

NO, I DON'T HAVE A DISABILITY, OR A HISTORY / RECORD OF HAVING A DISABILITY

I DON'T WISH TO ANSWER

PUBLIC BURDEN STATEMENT : According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.

Your Name Today's Date Human Check* I consent to be contacted over SMS / Text for this job.